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userfiFCdywxdz
Constellation

Samsung Oven will not broil or heat

I purchased a fancy Samsung slide-in range last March 2018.  The first issue was that if you barely touch the knobs the burners come on.  I was willing to look past that.  Also, the unit is supposed to connect to wifi for use with a phone app.  That NEVER worked, but I didn't worry about it since it was a feature we were probably not going to use.  Today?  The oven won't work at all.  The top burners wok fine, but the oven will not bake or broil.  The igniter in the oven will not glow.  The range was bought mew at Best Buy.  The model is NX58M9420SS.  Has anyone had this problem?  I had a Samsung washing machine that was recalled and a Samsung microwave has a roaring sound whenever you turn it on.  This is it with Samsung for me.  In the meantime, my 85 year old mother doesn't have an oven to use.

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

If you turn on one of the burners, are you able to turn on the oven?

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userfiFCdywxdz
Constellation

Re: Samsung Oven will not broil or heat

The surface burners work.  Nothing inside the oven works.  No baking.  No broiling.

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Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

I understand. Thank you for confirming. Will you please send a private message with the serial number so I can look into this further? http://bit.ly/2XERsky

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