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userfiFCdywxdz
Asteroid

Samsung Oven will not broil or heat

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I purchased a fancy Samsung slide-in range last March 2018.  The first issue was that if you barely touch the knobs the burners come on.  I was willing to look past that.  Also, the unit is supposed to connect to wifi for use with a phone app.  That NEVER worked, but I didn't worry about it since it was a feature we were probably not going to use.  Today?  The oven won't work at all.  The top burners wok fine, but the oven will not bake or broil.  The igniter in the oven will not glow.  The range was bought new at Best Buy.  The model is NX58M9420SS.  Has anyone had this problem?  I had a Samsung washing machine that was recalled and a Samsung microwave has a roaring sound whenever you turn it on.  This is it with Samsung for me.  In the meantime, my 85 year old mother doesn't have an oven to use.

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Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

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You have to make sure to respond in the community directly and not to the notification e-mail.  Could you send a private message with your serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

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If you turn on one of the burners, are you able to turn on the oven?

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userfiFCdywxdz
Asteroid

Re: Samsung Oven will not broil or heat

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The surface burners work.  Nothing inside the oven works.  No baking.  No broiling.

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Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

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I understand. Thank you for confirming. Will you please send a private message with the serial number so I can look into this further? http://bit.ly/2XERsky

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userfiFCdywxdz
Asteroid

Re: Samsung Oven will not broil or heat

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I sent you a message in June and STILL haven't heard back from you.  The stove STILL doesn't work.

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Samsung Moderator
Samsung Moderator

Re: Samsung Oven will not broil or heat

JUMP TO SOLUTION

You have to make sure to respond in the community directly and not to the notification e-mail.  Could you send a private message with your serial number? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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userfiFCdywxdz
Asteroid

Re: Samsung Oven will not broil or heat

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Latest update.  Samsung provided a one-time extension of my warranty to allow for the repair of my range that I bought in 2018!  They came out within 48 hours and repaired my oven.  Thanks!

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