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Samsung RF28R7351SR French Door Refridgerator Water Pitcher won't fill all the way

(Topic created: 08-23-2021 09:43 AM)
userKj9MIxEF2g
Constellation
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Kitchen and Family Hub

Hello...all of the sudden (literally overnight) it seems the autofill process is not working correctly on my Samsung RF28R7351SR French Door Refridgerator. This is seriously disheartening because it is our FAVORITE feature. I have run through all the troubleshooting steps, we haven't moved our fridge since we put it in place a year ago. I turned the 'autofill' off and back on again, I've emptied the pitcher and waited for it to refill only for it to make it maybe 1/3 to 1/2 way full.  OF COURSE our warranty JUST ended in JUNE...and I will be so terribly let down if this is a costly issue on a refrigerator that isn't even a year old! What can we do? Also, I feel it's worth mentioning, I'm a little perturbed that the year warranty ran out but we haven't had the refrigerator for the full year. We had to wait almost 7 weeks before we even received our fridge. Just tried all these steps: https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Fridge-Autofill-not-always-triggering-not... and these: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-autofill-water-pitche... And it still has only filled a quarter of the way in 8 minutes.

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SamsungLarry
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Kitchen and Family Hub

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
Options
Kitchen and Family Hub

I can definitely understand how frustrating this may be. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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