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Constellation

Samsung Range Knobs Break model nx58j7750ss

We have a Samsung Range model nx58j7750ss, and the knobs are metal on the outside yet cheap plastic on the inside. Sadly the weight of the knob and heat from the stove is causing the knbs to break one by one. I have called before and they told me to buy them and now told me that the warranty has expired not telling me last time that they were covered under warranty back in April. Now that they say the warranty covered it then turn around and say it's not after we flip out about it. Charging $60 for this cheap knob is ridiculous and you should be ashamed after the price we pay for the product itself. So $300 for knobs on a $1400 stove. Thanks so much for the quality and customer care. 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break model nx58j7750ss

We are sorry to hear about this. Please send your serial number to this PM Link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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