I just had my first knob break and was stunned that a replacement costs $50 a piece. If there was a $2 kit to replace the broken part I would be ok getting that but $50 x 5 is $250, 25% of the cost of the oven. That's unacceptable. Samsung needs to offer free replacements, warranty or not.
Same here,regarding stove knobs, all four of my knobs breaking in same spot, i might as well buy a new stove instead of purchasing knobs for a little over two hundred dollars. Everything is made out of man made plastic, keeping consumers buying products over and over again
Recently I’ve been buying all my household products with Samsung, after seeing the post regarding that it’s” cosmetics only” it really concerns me if I made the right choice, I have one of the largest refrigerators , four televisions, stove and too think that a company doesn’t stand behind their products . I will have to start researching with whom I will purchase from and who will take care of their customers in good faith.
Mine too. Had 3 of them crack within a year and after sending several emails with photos and phone calls I finally received replacements. Now two years later all knobs, including the replacements are cracked and I am out of warranty. Agree that this is a safety hazard and is in no way cosmetic. Samsung should be providing a retrofit or a newly designed knob to resolve the safety issue as a recall for all owners. I’ll be reporting to the Technical Safety and Standards Authority here.
I'm having the same issue with the knobs on my Samsung Range as well. I still have 4 knobs left, but I'm afraid I will lose them all like everyone else on this forum. This is definitely not a "cosmetic" issue. Who are the engineers that designed the knobs? Where is the quality control? I have several Samsung products and I am seriously considering to never buy their products because they don't stand by them.
Thank God that the knob broke off AFTER I turned off the burner. Can you imagine what kind of issue I would have had if it broke after I lighted the burner on the stove? I would have to kill the gas and then I can't turn the gas back on because I would have gas leaking through my stove. SAMSUNG, you need to replace all the knobs that are engineered to withstand deforming from the heat coming from the stove. This is a dangerous accident waiting to happen! Why should customers be afraid or unable to use their stove because of a faulty or non-existing knob on their relatively new range.
This is absolutely ridiculous that nothing can be done for us. My range is barely 2 years old & I have a toddler son that I am petrified of having go in the kitchen because of this issue. We seriously need to replace the knobs on our own dime?
Only remedy other than paying 50 bucks a piece is to get glue called goop to put the broken piece back on the sleeve. Fortunatly i saved the broken piece and put it in place and i glued and reinforced it around the sleeve . All of my other knobs were cracked but not broken so I used goop around the sleeve for reinforcement so they don't break. Hopefully this works and holds up. Samsung should find a remedy and replace all of the broken plastic knobs that is happening accross the world.