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Astronaut

Re: Samsung Range Knobs Break

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Mine just broke after 6 months, while the burner was still on. I had to turn the main gas valve off

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Constellation

Re: Samsung Range Knobs Break

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my knobs broke as well.  Great work Samsung on your garbage equipment.

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Constellation

Re: Samsung Range Knobs Break

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I just had my first knob break and was stunned that a replacement costs $50 a piece.  If there was a $2 kit to replace the broken part I would be ok getting that but $50 x 5 is $250, 25% of the cost of the oven.  That's unacceptable.  Samsung needs to offer free replacements, warranty or not. 

NX58H560WS

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Astronaut

Re: Samsung Range Knobs Break

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Same here,regarding stove knobs, all four of my knobs breaking in same spot, i might as well buy a new stove instead of purchasing knobs for a little over two hundred dollars. Everything is made out of man made plastic, keeping consumers buying products over and over again

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Astronaut

Re: Samsung Range Knobs Break

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Recently I’ve been buying all my household products with Samsung, after seeing the post regarding  that it’s” cosmetics only” it really concerns me if I made the right choice, I have one of the largest refrigerators , four televisions, stove and too think that a company doesn’t stand behind their products . I will have to start researching with whom I will purchase from and who will take care of their customers in good faith.

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Constellation

Re: Samsung Range Knobs Break

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Mine too. Had 3 of them crack within a year and after sending several emails with photos and phone calls I finally received replacements. Now two years later all knobs, including the replacements are cracked and I am out of warranty. Agree that this is a safety hazard and is in no way cosmetic. Samsung should be providing a retrofit or a newly designed knob to resolve the safety issue as a recall for all owners. I’ll be reporting to the Technical Safety and Standards Authority here. 

 

Model NX58H9950WS

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Constellation

Re: Samsung Range Knobs Break

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I'm having the same issue with the knobs on my Samsung Range as well.   I still have 4 knobs left, but I'm afraid I will lose them all like everyone else on this forum. This is definitely not a "cosmetic" issue.  Who are the engineers that designed the knobs?  Where is the quality control?  I have several Samsung products and I am seriously considering to never buy their products because they don't stand by them.

 

Thank God that the knob broke off AFTER I turned off the burner.  Can you imagine what kind of issue I would have had if it broke after I lighted the burner on the stove?  I would have to kill the gas and then I can't turn the gas back on because I would have gas leaking through my stove.  SAMSUNG, you need to replace all the knobs that are engineered to withstand deforming from the heat coming from the stove.  This is a dangerous accident waiting to happen!  Why should customers be afraid or unable to use their stove because of a faulty or non-existing knob on their relatively new range.

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Constellation

Re: Samsung Range Knobs Break

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This is absolutely ridiculous that nothing can be done for us. My range is barely 2 years old & I have a toddler son that I am petrified of having go in the kitchen because of this issue. We seriously need to replace the knobs on our own dime?

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Astronaut

Re: Samsung Range Knobs Break

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So I just had one break with the burner on. Thank you for bringing up the gas leak issue. My range is only 6 monthsold!

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Asteroid

Re: Samsung Range Knobs Break

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Only remedy other than paying 50 bucks a piece is to get glue called goop to put the broken piece back on the sleeve.  Fortunatly i saved the broken piece and put it in place and i glued and reinforced it around the sleeve .   All of my other knobs were cracked but not broken so I used goop around the sleeve for reinforcement so they don't break.   Hopefully this works and holds up.   Samsung should find a remedy and replace all of the broken plastic knobs that is happening accross the world.   

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