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Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

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I definitely understand your frustration usersZ3oC8LenP, please provide your full model code and serial number so that we can look into this for you. 

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userDLfrPN3CtL
Cosmic Ray

Re: Samsung Range Knobs Break

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Not that I believe you are going to do anything for me with my stove, please find the information below:

Model# NX58H5600SS

S/N:<HIDDEN>

 

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Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

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userDLfrPN3CtL, Could you shoot us a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userDLfrPN3CtL
Cosmic Ray

Re: Samsung Range Knobs Break

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Not sure how to private message you!!!

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user6nvSgSsLix
Constellation

Re: Samsung Range Knobs Break

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i too have the same stove and the knobs inside where it holds the shaft is cracked in 3 places.  will Samsung replace this ?  

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userierSchhAd8
Constellation

Re: Samsung Range Knobs Break

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No, they refuse if it's out of warranty and will keep transfering you to J&J international to make you buy the parts even though they are defective.

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userPALqevtFZi
Astronaut

Re: Samsung Range Knobs Break

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Same model - same issue!!  3 of 5 are now broken.  I keep switching them out so I can cook - heaven forbid if I need to use 4 burners at once!

Not pleased!!

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userYnj0hsQcTh
Astronaut

Re: Samsung Range Knobs Break

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I have had the same issue and it is so frustrating. There is a point where there could be a burner leaking gas since we don't know if it is completely off or not because we have no fricken knobs. This is a huge concern! Where can you get the buttons from? Sorry we lost the manual and I am desperate at this point.  

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userwjxmKFXVG8
Astronaut

Re: Samsung Range Knobs Break

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Try Ebay.  There are knobs on there for $16.00 up to $36.00 and higher.  I have 5 broken knobs on mine too, but won't buy from Samsung ever again.  Too bad, I really like the stove otherwise, love the convection oven! 

 

Come on Samsung just admit you screwed up.

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user7BSFwarDt5
Astronaut

Re: Samsung Range Knobs Break

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Howdy folks,

 

Running into the same issue. Where can I find the model number of the range. I checked the door however don't see anything but warning label, QR code and telephone number. 

 

TIA

 

 

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