They won't acknowledge or fix the issue because the knobs are a source of revenue for Samsung with customers that are willing to pay for their over priced knobs, I got a free set, as soon as they break I will throw the cheesy stove out and stay away from Samsung appliances, good luck....
Add me to the list of dissatisfied customers with broken Samsung knobs. As with *all* the other customers reporting this issue, the problem is that the knob sleeve is made of plastic (with a shiny coating to make it look like metal). Since the knobs started breaking when the product was only a few months old and under warranty, the company sent me replacement knobs. These have broken as well.
The proper solution is for Samsung to send all affected customers a set of *redesigned* knobs. Alternatively, if no redesigned knobs are available, Samsung should continue to replace the defective knobs regardless of warranty status.
Instead, the only solution Samsung has proposed is that I spend $200+ dollars on a new set of *the same* defective knobs. Completely unacceptable. This proposed solution sends a terrible message to customers: Samsung does not stand behind its products.
I agree. My range was a little over a year old, and they refused to replace my knobs. I bought my entire range on sale for $599,so why would it cost $250 to replace 5 knobs? Samsung only cares about making money, they don’t care about customers. I have ALL Samsung appliances, and 3 TVs. As I replace, I will buy other brands. My LG tv is superior in every way to my Samsung. And even if Samsung is the “best”, I’ll still buy another brand, just in case I have a issue. I sincerely hope Samsung gets what they deserve, which is for consumers to realize that they produce substandard products that they won’t even stand behind.
Add me to the list of customers that will never buy or recommend Samsung appliances ! I purchased a range microwave & refrigerator ! The range knobs also fell apart I really doubt these appliances that I purchased will make it 5 years ! Besides the knobs the Samsung amblem on the top of the range just peels off when you wipe it I spent ver 3000 dollars on these appliances
the refridgerator ice maker had to be replaced twice in the first year I had it & now the range knobs are broke ! They know there is a problem but could care less about their customers !
So sorry I didn't read the reviews on there appliances before i shopped
These range knobs should be recalled !
I have this range for 13 months now and I pay about $900, Thinking that samsung was a reliable brand. Well yesterday one of the knobs felt down when I was turning off the burners and they Big surprise was when I check the others know I find out that they are about to felt apart because they are broke in 3 parts. not only that every other manufacturer makes them out of metal, but these are cheap plastic! And samsung want over $50 each to replace them. This left me with such a bad taste in my mouth that I am not buying anything else from Samsung. After reading several complaints on forum and surfing the internet, I decided that Samsung needs to fess up and admit that these parts are defective.
I have the same problem with my gas stove. Samsung said sorry but $45/knob. I thought I was buying quality but learned a hard lesson. $1400 stove with junk knobs. Never a Samsung product again.
We are on our second set of 5 knobs on a NX58F5700WS/AA range. While I knew they shouldn't break this much I thought it had something to do with my Daughter's taking them off to clean. Now I see many other folks are having the same problem. It seems like a real easy fix Samsung. Just make the knobs correctly!
For over 2 years I've been going through grief with this range and even more grief with the icemake in a Samsung Fridge. Unbelievable! I thought Samsung was a good name. I guess not with appliances.
I have this same problem. I'm left with one knob. These were very poorly designed. No metal to support the sheath where it slides onto the burner control. Samsung needs to replace these with metal knobs. Has anyone gotten replacements? Are the replacements any better than the originals?