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Asteroid

Re: Samsung Range Knobs Break

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Add me to list too.  A 2.5 year old oven/range NX58H5650WS that had to have an igniter replaced last week and now 2 knobs are broken and 2 more are cracked (checked those when the others broke). Now I am sorry that i paid to have the igniter replaced instead of just buying another brand of stove.

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Constellation

Re: Samsung Range Knobs Break

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I am here also because my stove knobs are broken, the Customer Service agent did nothing to help me, just sent me to their parts department. Extremely frustrating that they are not willing to acknowledge that these parts are inferior and defective. Very dangerous to operate the stove with knobs that fall off/barely hanging on while attempting to adjust burner flames. I will definitely think twice before buying a Samsung appliance ever again. 

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Constellation

Re: Samsung Range Knobs Break

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To the moderator, 

It is NOT cosmetic damage. The knobs becoming loose and cracking is a hazard for a gas appliance. There are an extreme amount of complaints for the EXACT same issue. The parts are obviously DEFECTIVE and need to be replaced for free. I would have to say dealing with this company has been the worst expierence ever. Trying to make an extra buck by making extremely cheap plastic parts. 

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Astronaut

Re: Samsung Range Knobs Break

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The knobs on my flex duo are melting or delaminating. I called customer service and was told they are out of warranty and cosmetic was given a number to purchase a new set.
Does warranty cover product manufacture design defects and potential fire hazards?
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Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

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We can make no guarantees, but we would be happy to see what we can offer. Could you provide the full model code and serial number of the range in a private message here:  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Asteroid

Re: Samsung Range Knobs Break

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4 knobs broken on my Samsung gas range. This is NOT a cosmetic problem. This is a clear design flaw and major safety risk. Heat from the oven and burners causes the inner plastic portion of the knob to become brittle and causes the plastic surrounding the metal retainer clip to break.

 

 If the accelerator pedal on my car under normal use would become brittle and fall off while driving, it would NEVER be considered Cosmatic. 

 

I have ave come up with a temporary fix though. I’ve used a  1/4” long piece of thin walled brass tube (actually a piece of a spent .308 Winchester cartridge) which snugly fits over the plastic piece that breaks and held in place by a drop of CA glue. 

 

If Samsung would like to use my fix for their poorly designed knobs, I’ve already filed a patent for the design so it would be unwise to steal it. I’ll be happy to negotiate a license agreement on the use of it though. 

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Constellation

Re: Samsung Range Knobs Break

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Junk!

 

My range is just over a year old, and EVERY knob has broken.

 

I've never seen anything like it. Totally horrible design. Cosmetic 

Judging by Samsungs' responses here, they have no intention of taking responsibility.

 

I USED to think they were a quality company, but I'll NEVER buy another Samsung product. They've become the cheap

 

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Constellation

Re: Samsung Range Knobs Break

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And here's the real problem with Samsung.

 

I posted my digust with the quality of their knobs and absolute lack of responsibility, I used a three letter word, and used two asterisks in it, and this is what they're worried about...

 

"Good morning, this message is to inform you that a message of yours has been edit on-page for your use of language. Please be advised that the use of inappropriate language and profanity is not tolerated in the Samsung Community including synonyms and alternative wording. Continued use of this language can and will lead to a temporary and/or permanent ban from the Community. We sincerely appreciate your posts and hope you can continue to assist others in a polite and welcoming manner. "

 

There's no chance the company gets better.

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Astronaut

Re: Samsung Range Knobs Break

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Add me to the growing list to dissatisfied costumers! The knobs on our range started breaking one after the other a few months after we purchased the range. Bad quality explained by sheer greed on the manufactures side who tries to squeeze out a few more pennies of profit by using cheap plastic inserts instead of metal ones that would last. And then continues to make profit by selling consumers the overpriced replacement knobs for their faulty product. Very shortsighted and bad costumer service in the long run.

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Cosmic Ray

Re: Samsung Range Knobs Break

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Samsung will not correct poor quality regardless of the warranty.  My gas range just turned 4 years old and all but one of the knobs is cracked and broken.  I will not pay $200 to replace them just to see them crack again.  However I found a Youtube repair that I am going to share.  I cannot say for sure that the repair will last forever but it seems the knobs are more secure after my repair.  The cost of repair was less than $12 which was for a bag of 5/8" hose clamps and a tube of crazy glue.  Hope this helps some of you many Samsung range owners who are experiencing this problem.  My Gas Range  Model:  NX58H5600SS

https://www.youtube.com/watch?v=WW6xqungT0o&feature=youtu.be


Repair of broken control knobs on Samsung range
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