cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

I don’t think you understand the frustration!  Same thing happened to me after I stated using the range.   All the knobs are either broken or loose.  I called Samsung customer service and they treated me so poorly.  And the lady was shouting at me and told me the only option I have is to buy new ones. The knobs are cheaply made for such an expensive range.  

Reply
Loading...
Highlighted
Constellation

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

How is this problem considered “cosmetic damage” when you can not use the burner and/or knob? 

Reply
Loading...
Highlighted
Constellation

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

We purchased the following appliances from Samsung - television, gas range, refrigerator, washer and dryer, (all of these were purchased together, at the same time), and have had nothing but TROUBLE with all of them. Can’t even remember the number of times we’ve had to replace the dryer’s heat sensor. We should have just bought new appliances, not Samsung brand, the first time something went wrong. It would have been cheaper to replace the appliances rather than to pay for replacement parts and service calls numerous times. 

We will NEVER purchase Samsung products again! Can’t afford to!!!

Reply
Loading...
Highlighted
Constellation

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

add my name to the complaints about the knobs.  This is NOT a cosmetic issue - the knobs break - therefore the range is not usable.

 

I've been down to 2 knobs for almost 2 years now.  Replacement knobs are over $80.00 

 

Will never buy another samsung product and if someone is thinking about a new range  I will tell them the problem with the knobs and expense of replacement

Reply
Loading...
Highlighted
Astronaut

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

Well interesting cosmetic.  You are right my stove looks so much better with clamps attached instead of the original knobs.   The best part is telling all the people that visit my house and ask me why I have clamps instead of knobs I explain it is just cosmetic.  I only need the knobs to turn the burners on.  Who really wants to actually use the stove anyway... right..  so 60 dollar a knob so they break again in 1 month.  I think the clamps and explaining is way more cosmetic.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

I definitely understand your frustration usersZ3oC8LenP, please provide your full model code and serial number so that we can look into this for you. 

Reply
Loading...
Highlighted
Cosmic Ray

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

Not that I believe you are going to do anything for me with my stove, please find the information below:

Model# NX58H5600SS

S/N:<HIDDEN>

 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

 

userDLfrPN3CtL, Could you shoot us a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Highlighted
Cosmic Ray

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

Not sure how to private message you!!!

Reply
Loading...
Highlighted
Constellation

Re: Samsung Range Knobs Break

JUMP TO SOLUTION

i too have the same stove and the knobs inside where it holds the shaft is cracked in 3 places.  will Samsung replace this ?  

Reply
Loading...