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kt3508
Constellation

Re: Samsung Range Knobs Break

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My decals came off in 1 week when I was cleaning my stove. Each letter were just glued on! What a joke! To me this is so minor compared to my broken knobs!
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userHcfzP6b8On
Constellation

Re: Samsung Range Knobs Break

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I have had a Samsung range for less than three years and I have already had 3 knobs break. They are very expensive to reorder. They are constructed of plastic that is colored to look like stainless steel. The small metal part which connects the knob to the post is embedded in cheap plastic outer shell which is what breaks.  For a very good quality oven the appliance detail parts are cheaply made, what a shame. It would be like a BMW with a plastic steering wheel. Samsung should stand behind every part of its products. When my Moen faucet broke, they sent me the replacement part for free, with apologies. I do not plan to purchase another large appliance from Samsung.

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alloque
Astronaut

Re: Samsung Range Knobs Break

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Me too! Model NX58J7750SS/AA, all knbs but one are broken off but one. If anyone decides to do a class action lawsuit against them, please count me in! Never had this problem with a stove ever. It's an absolute disgrace and I will never buy a product from Samsung again. I'll be making sure I let others know about my problems with this company's attitude to broken and known to be faulty parts also.

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Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

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Could you send us a private message with your serial number? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userS7TEq4XBmW
Constellation

Re: Samsung Range Knobs Break

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What's going on? i just brought a 4 set of samsung appliances with 1 of them being the stove NX58H5600SS.
5 months in and the knobs are already broken!

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Samsung Moderator
Samsung Moderator

Re: Samsung Range Knobs Break

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Could you provide the model and serial number of the range via private message

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user2RzDCiizoj
Constellation

Re: Samsung Range Knobs Break

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I have model number NX58J5600SG and several of the knobs have just fallen off the stove due to the cheap plastic insert breaking. I contacted customer support and was told I should purchase new knobs from the parts store for $79.32 each. This is absurd! They break due to a manufacturer defect, not abuse or wear. I would be interested in joining a class action lawsuit as well.

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userGni6f9AYLX
Constellation

Re: Samsung Range Knobs Break

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If there is class action, count me IN.

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userrCQ2PQORoX
Constellation

Re: Samsung Range Knobs Break

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Team,

 

FYI - Having the same problem as others have reported - the center female receiver (the plastic" part) has cracked badly on several of the knobs.  Stove/Oven is a NX58F5700WS, purchased ~4 years ago. 

 

Ordered OEM replacements on Amazon which aren't perfect, but are better than the broken parts which are a safety risk IMHO.

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userGni6f9AYLX
Constellation

Re: Samsung Range Knobs Break

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Just got home and found out that 4 of the 5 knobs on my range are broken! I'm an engineer, and I understand maybe making the knobs weaker than the range connections, but ONLY to the extent that the expected value of the replacement costs for the knobs are cheaper than the corresponding costs of fixing the range, and I don't buy that this is the case here.  Somehow, I've managed to go 43 years without ONCE breaking a knob, and this, the most expensive range I've ever bought, breaks 4 knobs after 3 years???

 

Samsung: make this right or say goodbye to me as a customer.  I know someone who just bought the same range, messaging them after this to see if they can return theirs.

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