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Samsung Referigerator, ICE OFF Icon Unresponsive/ what do I do!

(Topic created: 06-11-2020 07:17 AM)
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user7bSD3M4ud0
Constellation
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Kitchen and Family Hub

The ICE OFF icon won't enable on my Samsung Refrigerator (Model: RF24FSEDBSR/AA
Serial: <Hidden>). The Temperature is set to -5, 34 and has been set at these temps for years. The ICE OFF icon came on without enabling the icon (did NOT push).

There's no problem with the water flow.

Have defrosted the ice maker with a hair dryer. Also, turned off the refrigerator for over an hour, then turned back on. The ICE OFF button (ICON) would still not disappear -- remained unresponsive, even after repeated attempts. Tried pushing for ten seconds. Also, made repeated very short, pulsed pushes.

Pushed the reset button on the ICE MAKER with no issue. The expected sound occurred and the ICE MAKER did reset. However, the ICE OFF Icon still would not turn off (did not disable).

Trying to avoid calling a Service Technician.

Any feedback or thoughts for solutions?

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user19xc9K3UJF
Astronaut
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Kitchen and Family Hub

I should have noted that the email from Home Network said our ticket (place in line) had been cancelled. No ability to reply to the email....Maddening....

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