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user7bSD3M4ud0
Constellation

Samsung Referigerator, ICE OFF Icon Unresponsive

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The ICE OFF icon won't enable on my Samsung Refrigerator (Model: RF24FSEDBSR/AA
Serial: <Hidden>). The Temperature is set to -5, 34 and has been set at these temps for years. The ICE OFF icon came on without enabling the icon (did NOT push).

There's no problem with the water flow.

Have defrosted the ice maker with a hair dryer. Also, turned off the refrigerator for over an hour, then turned back on. The ICE OFF button (ICON) would still not disappear -- remained unresponsive, even after repeated attempts. Tried pushing for ten seconds. Also, made repeated very short, pulsed pushes.

Pushed the reset button on the ICE MAKER with no issue. The expected sound occurred and the ICE MAKER did reset. However, the ICE OFF Icon still would not turn off (did not disable).

Trying to avoid calling a Service Technician.

Any feedback or thoughts for solutions?

 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Samsung Referigerator, ICE OFF Icon Unresponsive

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Not at all, they both accomplish the same thing. If you have completed all of these steps, Samsung's next recommendation would be the repairs. You are welcome to seek a service manual on samsungparts.com or you can seek a local authorized technician using this link: http://www.samsung.com/us/support/service/location


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Samsung Moderator
Samsung Moderator

Re: Samsung Referigerator, ICE OFF Icon Unresponsive

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Hey there, just to confirm: when you say you turned off the refrigerator did you physically unplug the unit or trip the breaker to it?


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user7bSD3M4ud0
Constellation

Re: Samsung Referigerator, ICE OFF Icon Unresponsive

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Did NOT unplug. Tripped the breaker. Left off for a long time (over an hour). Would there be a difference in unplugging vs. turning off by tripping the breaker?

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Samsung Moderator
Samsung Moderator

Re: Samsung Referigerator, ICE OFF Icon Unresponsive

JUMP TO SOLUTION

Not at all, they both accomplish the same thing. If you have completed all of these steps, Samsung's next recommendation would be the repairs. You are welcome to seek a service manual on samsungparts.com or you can seek a local authorized technician using this link: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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