Original topic:

Samsung Refrigerator Freezer Issue

(Topic created: 08-03-2021 03:34 PM)
AB9771
Constellation
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Kitchen and Family Hub

Hi All,

My Samsung refrigerator RF22n9871SG freezer has stopped freezing. Its cooling but not freezing. I have tried to restart, unplugged & replugged. Set the temp to -8F, changed the flexi zone from Cheese & Veggies to Freeze... but nothing seems to be working. I bought this fridge around 14 months back; so completely surprised to experience such an issue in such a short time period.

Any help/suggestions would be great. 

2 Replies
RAFAG
Astronaut
Options
Kitchen and Family Hub
Check thermostat. Most likely remains open and will not defrost, leaving ducts clogged with ice and will only cool but not freeze.
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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I will be happy to assist you. Check the vents in the freezer to make sure that the are pushing air, and that the freezer fan is working. Also check the evaporator drain for clogs, as this will cause ice to build up and freeze in the evaporator. If you would like to check your service options, please send the serial number to this PM Link.


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