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jsmith1611
Asteroid

Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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My ice maker freezes over about every 2 weeks and I have to chisel the ice off of it to get it to work again.  I see from the forum that this is a common problem.  Any one have suggestions on what I should do about it?  This refrigerator is just over 1 year old and this is very frustrating.  I normally love Samsung, but this has not been a good experience.

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Samsung Moderator
Samsung Moderator

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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18 REPLIES 18
Samsung_hPf3iVL
Astronaut

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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I work with appliances and Samsung is the worst and the most expressive well one of the most. Most refrigerators dont last a year or 2.

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Samsung Moderator
Samsung Moderator

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Our sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send us a private message with your serial number so that we can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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jsmith1611
Asteroid

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Thank you for your response.  My serial number is [edit].  Any help you can give would be greatly appreciated.

 

Josh

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Samsung Moderator
Samsung Moderator

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Can you please send a message to this PM Link?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Please get back to us as soon as you can.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung_W6ajsko
Astronaut

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Buy a new one

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userZOnm5WFAqn
Constellation

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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I have the exact same issue with the same model of refrigerator. What is the process for getting help?

Thanks

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usern0sEwyF4v8
Astronaut

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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Samsung will be no help. They make a defective products and put you out to dry. the


@jsmith1611 wrote:

My ice maker freezes over about every 2 weeks and I have to chisel the ice off of it to get it to work again.  I see from the forum that this is a common problem.  Any one have suggestions on what I should do about it?  This refrigerator is just over 1 year old and this is very frustrating.  I normally love Samsung, but this has not been a good experience.


 

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jsmith1611
Asteroid

Re: Samsung Refrigerator RF28HFEDTSR/AA Ice Maker Freezes

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I just wanted to say that Samsung DID contact me and sent someone to repair the refrigerator within a week.  The ice maker has been working flawlessly ever since.  There are a lot of people bashing Samsung on here, but I am still a happy customer.

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