We have the Samsung side by side Fridge Freezer, and have noticed the Freezer is starting to slightly defrost particulalry in the top shelf. The freezder temperature has always being set at 18 degrees and was working perfectly fine.
Does anyone know what the problem might be?
Thanks in advance.
To better assist you, can you provide me with your full model code? What are the current temperatures reading on your display?
Hi, I'm sorry I dont have the code number but its a side by side fridge freezer.
The tempature showing on the display is 3 degree's for the Freezer side and 3 degree's for the fridge side
The model code label can be found on the left interior wall of the refrigerator or on the exterior left side, near the bottom.
I asked for the model code so I can provide the appropriate troubleshooting steps for you. It sounds like this might be a non-US model fridge. This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. I would recommend reaching out to the country in which your product was manufactured/purchased for assistance with the appropriate troubleshooting for your product: