Original topic:

Samsung Sold Me a Broken Microwave.

(Topic created: 10-16-2021 09:42 AM)
userllvkTFRAn8
Constellation
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Kitchen and Family Hub

Ordering from Samsung has been one problem after another.  First, they sent out people to deliver the appliances that couldn't install.  Then the "install" guys that they finally sent didn't do the dishwasher correctly.  I ended up installing the new microwave and it hasn't worked since day 1.  There is no heat.  I have submitted for warranty repair.  They ordered parts and came back out.  Turns out this microwave is not repairable.  So now I have to fight for a replacement of a microwave the has NEVER worked. 

It's been impossible to get in touch with anyone.  I do calls and chats and get disconnected every time. 

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2 Replies
Tish12
Astronaut
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Kitchen and Family Hub
Whirlpool is the answer. I have all whirlpool appliances and I am satisfied
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SamsungJam
Community Manager
Community Manager
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Kitchen and Family Hub

I understand the frustrations and would be happy to look into this further.  Would you be able to send me a private message with any transaction numbers that you may have?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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