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Samsung bespoke refrigerator door issues

(Topic created: 11-05-2022 06:09 PM)
useraBEWJAmKl2
Constellation
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Kitchen and Family Hub

I have  the RF29A9675MT/AA model. It keeps saying that the door is open on smart things. On notifications it says door was closed. Temperature stays at 43 degrees. Freezer works perfectly, but I have no lights on top half. I've unplugged for 5 minutes plugged back in still says door open. I've Uninstaller the left door reinstalled the left door. Reason I believe it's that door is because I replaced that door with a new one. Everything was working perfectly then I go out of town for work and comeback to this. Has anyone gone through this? 

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hi there, I can definitely see the concern here. It sounds like something with the door may not be attached or closing properly. I'd first like to provide the following link to our guide on adjusting the doors. It has detailed information on how to ensure the doors are installed and aligned properly. 

https://www.samsung.com/us/support/answer/ANS00088563/

Once these steps are completed, if you are still having these symptoms with the door, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

 

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2 Replies
JacksonRyder123
Astronaut
Options
Kitchen and Family Hub
Contact samsung support for this.
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there, I can definitely see the concern here. It sounds like something with the door may not be attached or closing properly. I'd first like to provide the following link to our guide on adjusting the doors. It has detailed information on how to ensure the doors are installed and aligned properly. 

https://www.samsung.com/us/support/answer/ANS00088563/

Once these steps are completed, if you are still having these symptoms with the door, the unit will require service. There are a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/