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userkoZvyYkeUi
Asteroid

Re: samaung dishwasher DW80K5050US Not working

My model number is DW80K5050US

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userkoZvyYkeUi
Asteroid

Re: samaung dishwasher DW80K5050US Not working

Sent you a message in your inbox with my serial number for the dishwasher. Thanks for assisting.

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userTcQUK5bBEQ
Constellation

Re: samaung dishwasher DW80K5050US Not working

I'm having the same problem described in this thread with unit powering itself on/off every few seconds, and would like to get it repaired asap.  

 

Top Control Dishwasher with StormWash™

MODEL NUMBER: DW80K5050US/AA
SERIAL NUMBER: <edit>
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usermfLAGht41H
Constellation

Re: samaung dishwasher DW80K5050US Not working

I bought my dishwasher in February 2016 and I have been having this same issue. I called customer support and she told me it was past warranty. I can't believe in less than a year I can't get it to start and I am told it is out of warranty. This was a very expensive dishwasher and I expected more 

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useru66hppcOHB
Astronaut

Re: samaung dishwasher DW80K5050US Not working

I have the same dishwasher and it will not power up. It just shut off and won't turn back on. It is less than 2 months old. It is the third one we've had installed by Best Buy. The serial number is b03 jg8 DM 402557f. It is still covered by warranty. What can I do to get it fixed?

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userXRFvNNkrg1
Constellation

Re: samaung dishwasher DW80K5050US Not working

I have this exact same problem. How is it fixed?  

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usertjpSkJKc51
Constellation

Re: samaung dishwasher DW80K5050US Not working

I am having the same issue.  The unit is 16 months old and will not power back up.  I contacted samsung, had to sit and answer a slew of questions to be told that they would send someone out and replace the control panel for free.  The company the sub-contract through, then contacted me and said they would charge 160+ cost of the control panel + tax?????? I am not even sure what to do at this point because customer service told me it would be taken care of.

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user8V4wPBIVhq
Constellation

Re: samaung dishwasher DW80K5050US Not working

Make sure to unplug from power before doing any of this.. I had the same problem and since I had nothing to lose I took a chance and removed the top control panel.  I discovered water in the circuit board.. After fully removing the panel and letting it dry out it started working again.  I'm taking extra steps of canned air to remove any water hidden behind the plastic covering the majority of the board.  20191227_183923.jpg

 

20191227_184035.jpg

 

20191226_185106.jpg

 

20191227_184119.jpg

 

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user0v7Ias2njF
Asteroid

Samsung dishwasher DW80K5050US / does not power on

We bought it about 18 months back. The touch control started giving us hard time few months back and now is does not at all power on. We spent about an hour fiddling with the circuit breaker and touch controls this morning and finally it came on, but it is very frustrating. Our old mechanical system was 15 years old and we replaced the working one with this junk. 

 

We need to have it fixed by Samsung. It must be a desing defect for the control panel to stop working in 18 months.

 

I tried to add this message to the existing chain, but the forum would not let me add it, hence I had to create a new one.

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user0v7Ias2njF
Asteroid

Re: Samsung dishwasher DW80K5050US / does not power on

It seems to be a design defect as the location of the connectors and electronics in the control panel are direct in path of the steam coming out during the drying process, it is only a matter of time, usually 1-2 years, and the part fails and by that time one is out of warranty too. A very celverly designed process to mint money with the replacement parts sales.

 

It is a classic case for a class action law- suit.

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