Original topic:

Samsung family hub new software update is so buggy

(Topic created: 12-02-2025 02:50 PM)
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coolman77
Cosmic Ray
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Kitchen and Family Hub
I updated to the latest software on my Smart fridge and it's so buggy apps keep crashing and I can't go on settings it gives me a black screen does anyone have this issue?


7 Replies
Robin621k
Honored Contributor
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Kitchen and Family Hub

You can try a soft reset, it depends on your setup, it would require you to unplug the fridge for 5 minutes, if that is not possible you would need to turn off the breaker. If that doesn't work, then there is the 2nd thing to try factory reset.

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userA4dhZ5IX69
Constellation
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Kitchen and Family Hub

I was told that you can't go back to previous properly working version of software, or maybe you can? Let us know if you know more.

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userA4dhZ5IX69
Constellation
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Kitchen and Family Hub

Mine is crashing also, but worst is that I can't connect to my Bose speaker via Bluetooth anymore.  Second after update I lost my Bose speaker icon from "settings/connections/Bluetooth" screen on my family hub. I noticed that on my cellphone Bose app paired devices "Family Hub" icon still exist, so when I clicked I could enjoy my Bose speaker playing from my Family Hub apps. I decided to repair issue by deleting all and re-paired again. But unfortunately now my Family Hb doesn't see my Bose speaker at all.

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bufaton
Constellation
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Kitchen and Family Hub
I'm in the same boat. I opened a ticket with Samsung and they couldnt figure it out. Since it's only 6 months old they sent a tech out to replace the screen. After the screen was replaced and software updated, same thing. I had out kitchen surround sound connected via Bluetooth to the fridge for music, which we use all the time actually. I've tried everything, with two different panels now . It's gotta be related to the firmware update. Was hoping the tech could manually update or fix the Bluetooth feature but seems unlikely. Going to call them again tomorrow to complain.
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Godrifle
Constellation
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Kitchen and Family Hub

I hate it. Ruined my fridge (okay, slight exaggeration, butโ€ฆ). I canโ€™t stand the hard, stressed out womanโ€™s voice โ€œDoor Openedโ€. Give me back the subtle, soothing chime. I donโ€™t need another robotic voice in my household!!! 

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bufaton
Constellation
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Kitchen and Family Hub
If anyone is on the current firmware and has Bluetooth working, please let me know. Wondering if it's a firmware issue or a glitch with select devices.
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Johnnyriddle
Constellation
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Kitchen and Family Hub

U have a Samsung RF22R7551SG/aa I've checked everything possible it will not update software, and will not connect to family hub, can someone please help

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