Original topic:

Samsung icemaker

(Topic created: 05-02-2024 07:27 PM)
365 Views
Smoggyrock
Constellation
Options
Kitchen and Family Hub

Hi, I purchased a home and got a Samsung refrigerator. French door style, w/ refrigerator Ice maker that doesn't work on a rf263beaesg Ssung fridge. It won't make Ice, ice maker is frozen shut and when I try to use the water dispenser the water filter leaks water onto myfloor. How are we to get this fixed? 

1 Solution


Accepted Solutions
Solution
user9Nze9qT0M9
Constellation
Options
Kitchen and Family Hub
Some Samsung French door models have a known defect with the ice maker freezing solid. I contacted Samsung, and they sent a technician to my house and the fix was free, including parts.

View solution in context

2 Replies
GaryB82
Epic Samsung Care Ambassador
Options
Kitchen and Family Hub
I would suggest contacting support to see if you can get a technician to diagnose what the issues are
https://www.samsung.com/us/support/contact/


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


Solution
user9Nze9qT0M9
Constellation
Options
Kitchen and Family Hub
Some Samsung French door models have a known defect with the ice maker freezing solid. I contacted Samsung, and they sent a technician to my house and the fix was free, including parts.