Original topic:

Samsung oven not heating

(Topic created: 08-31-2018 01:43 PM)
userYWG0wGItVr
Astronaut
Options
Kitchen and Family Hub

My Samsung Gas oven and range is only 18 months old. It was purchased new from The Home Depot in the fall of 2015, and installed in our home in the Spring of 2016. The oven has stopped working altogether. I called Samsung Home Appliances and they had their contracted repair person contact me. This took over a week. The repair person told me the repair will be, at a minimum, $300 (over a third of the original cost of the appliance). I asked him how he could know what the problem is when he hasn't even seen the oven yet. His response: we get this exact issue with this model oven ALL THE TIME. So, Samsung, you must know you have a problem with this oven. A durable good like an oven should last more than 18 months. Very disappointing and unfair to your customers.

 

 

 

386 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

@userBB31ATcmUO This type of issue will require service. You can find a repair center using the following link:  http://www.samsung.com/us/support/service/location

0 Likes
Reply
userBB31ATcmUO
Constellation
Options
Kitchen and Family Hub

I tried that, it says 0 providers in my area and to call 800-Samsung. 

0 Likes
Reply
Anonymous
Not applicable
Options
Kitchen and Family Hub

@ userBB31ATcmUO Can you drop a Private Message Here with the model and serial numbers of the stove? I would be happy to look into this. 

0 Likes
Reply
userBB31ATcmUO
Constellation
Options
Kitchen and Family Hub

Yeah I called the 800 number. On top of crappy appliances, you also have crappy customer service and I get to pay for all the repairs out of my own pocket. Way to go Samsung! Can you do one nice gesture and provide me with the part numbers I need to fix this oven, maybe I can still afford to buy the food to cook again in my brand new appliances. 

 

 

0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

@userBB31ATcmUO We are unable to diagnose the faulty part, replacement parts can be found on SamsungParts.com

0 Likes
Reply
SamsungJam
Community Manager
Community Manager
Options
Kitchen and Family Hub

Please get that to us as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
userhppwZu7hJN
Constellation
Options
Kitchen and Family Hub

Have you tried to call samsung? I have samsungs dvd player, phones,  tvs. I had issues and called them and they were wonderful. No this moron on here that just askes for everyones model number and doesnt give anyone any answers...put the answer on here so everyone can see it 

0 Likes
Reply
userbgL37Vihlx
Constellation
Options
Kitchen and Family Hub

My oven also broke after 18 months we had repair person to come in and they told us it is just a thermostat sensor he replaced a part after a week and my oven is still not working and now price went up to 200$ service, 67$ part and switch board 200$...Samsung already knows they have a problem and don't do anything about it  

0 Likes
Reply
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

@userbgL37Vihlx    We are sorry to hear about this. Please send the model and serial numbers to this link and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userVKeVgDnK3l
Constellation
Options
Kitchen and Family Hub

Our Samsung oven is also less than 3 years old and the oven is not working. I have prepared food to bake and I need my oven to work right now. This is a NEW oven. There is no good reason to sell an item that should last 10+ years with cheap components which clearly are a proven problem. The burden of managing a brand is on the brand, not the client who took the risk and invested in your appliance. These complaints make me very uneasy about the investment we made in this stove and in any future Samsung appliances. 

0 Likes
Reply