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jeress
Constellation

Re: Samsung oven not heating

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I have a NX58H9500WS that I bought 2.5 years ago. It's been fine until this morning when it was just stuck on preheat and was cold when I opened it up.

 

How can I resolve this? The steps over here don't seem to be particularly useful

 

https://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=1000932&modelname=NX58H9500WS...

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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If the oven still does not heat after these steps have been tried, service repairs are then recommended. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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jeress
Constellation

Re: Samsung oven not heating

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Which steps are you referring to? Is there a link you meant to add? Who do I contact for repairs?
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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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My apologies, these would be the steps you just referenced in your post: 

https://support-us.samsung.com/cyber/popup/pop_troubleshooting.jsp?idx=1000932&modelname=NX58H9500WS...

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userBB31ATcmUO
Constellation

Re: Samsung oven not heating

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I’m having this exact same issue. I tried the steps in the link. Still doesn’t work. Oven was bought at Home Depot about 18 months ago. Please help! 

Nicki

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@userBB31ATcmUO This type of issue will require service. You can find a repair center using the following link:  http://www.samsung.com/us/support/service/location

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userBB31ATcmUO
Constellation

Re: Samsung oven not heating

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I tried that, it says 0 providers in my area and to call 800-Samsung. 

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@ userBB31ATcmUO Can you drop a Private Message Here with the model and serial numbers of the stove? I would be happy to look into this. 

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userBB31ATcmUO
Constellation

Re: Samsung oven not heating

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Yeah I called the 800 number. On top of crappy appliances, you also have crappy customer service and I get to pay for all the repairs out of my own pocket. Way to go Samsung! Can you do one nice gesture and provide me with the part numbers I need to fix this oven, maybe I can still afford to buy the food to cook again in my brand new appliances. 

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@userBB31ATcmUO We are unable to diagnose the faulty part, replacement parts can be found on SamsungParts.com

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