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userx4Jti4lkaI
Constellation

Re: Samsung oven not heating

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Our Range is not even two years old and we've had endless problems with it thus far.  It started with the knobs.  When we realized the knobs weren’t lining up shortly after delivery, we called PC Richards to service the unit.   Only to be informed that the stove was delivered to us with 6(six) broken knobs and 6 (six) damaged valves.  The service tech ordered the parts for the almost brand-new stove and told us that we would receive a call when the parts arrived.  A week later we receive a call stating that the parts were in and that we should make an appointment to have the parts installed.  We made the appointment as instructed, took time off from work to accommodate the tech and when he arrived at our home for the appointment, he told us that no one informed him that he should have parts.  At this point, I was starting to feel as if this had to be a bad joke.  As it turned out, it wasn't.  Someone had forgotten to order the parts which is why I couldn't understand why received a call stating that the parts had arrived.  P C Richards apologized and said that they would correct the issue.  Days after, we receive another call stating that the parts were in.  We make yet another appointment and take additional time off from work only to have the tech arrive with the wrong parts.  At this point, my husband and I are furious.  Not only was our time being wasted, but we were still without a stove.  After 3 (three)more attempts the tech finally arrives with the correct parts to fix the stove.  YES, it took 5(five) attempts to fix a brand-new stove.  Completely Insane!!!!!   To add insult to injury, I get up two days ago and turn on my oven only to find that it will not come on. Once the start button is put on the temperature on the oven goes to 175 degrees and stays there and the oven remains cold.  Our experience with Samsung has been incredibly frustrating and based on the reviews I've read, I see that I'm not the only one.  Samsung, my suggestion to you is that you do right by your customers.  It's evident that your products are not holding their value.  If this matter is not rectified in a timely fashion, I will be contacting consumer affairs. 

 

 

Appalled and Furious, 

 

Customer Karen 

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userx4Jti4lkaI
Constellation

Re: Samsung oven not heating

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SAMSUNG DO THE RIGHT THING AND REFUND THE MONEY BACK AS YOUR PRODUCT IS SUBSTANDARD AND I WOULD RATHER PURCHASE A STOVE MANUFACTURER BRAND VS A TV MANUFACTURER TRYING TO BE AN APPLIANCE COMPANY.
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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@ userx4Jti4lkaI Karen, my apologies for the experience. I would be happy to look into this further. Can you drop a Private Message with the full model and serial numbers of the range? https://bit.ly/2mQxylV

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userzGC5kGBxOK
Constellation

Re: Samsung oven not heating

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Get in line. I am too
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userm7HwkBNFYK
Astronaut

Re: Samsung oven not heating

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Same problem. Our Samsung oven stopped heating. We can’t afford a new one. Could barely afford to buy this one.  We have not had a working oven in a few months.  Now time to bake Christmas cookies. 😥😥😥.  So very upset.  Will never ever buy anything Samsung again. 

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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Could you send us a private message with you send us a private message with your full model and serial number http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userK2B7XxL2UD
Constellation

Re: Samsung oven not heating

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I'm having the same issue with my oven.  It is a gas oven.  My baking options do not work at all.  I have replaced the igniter and also the gas relief valve and have not had anyluck.  Looking for assistance.

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userK2B7XxL2UD
Constellation

Re: Samsung oven not heating

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Just got email back from Samsung since I don’t live in a big town they won’t work on my oven.  Said to find someone local but no one local will work on their junk. So now I sit with broken stove after I even changed out igniter and gas relief valve!...thanks for nothing samsung

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userVYJwx9mrWt
Constellation

Re: Samsung oven not heating

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We have the same problem with our Range, it is electric and is a split convection oven, the door wont stay shut so the light stays on and the fans wont come on to circulate the air.  I did the same thing as you.  All my appliances are Samsung, minus the dishwasher thank God.   Our fridge ice maker doesnt work either.  There is a class action lawsuit on that one, hoping one gets listed for the ranges.  Let me know if you find anything out.

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user2lS2BoeA7s
Constellation

Re: Samsung oven not heating

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I am having the same issue with my Samsung range not heating to the set temperature it’s only 2 years old , this should not happen to such practical new oven !

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