What did Samsung do to resolve? We bought this model in Nov 2018 for a house that we were building and we didn't move into until Sept 2019. My wife noticed a few months ago that her cookies were not cooking right. Last night, preheating was stuck at 175 degrees. We have only used this stove maybe 20 times in the last year. Super disappointing.
I have the exact experience as you. I purchased the same model 58H5600 from Home Depot. The oven worked for 14 months, and not the oven burner will not light so the oven doesn't heat.
This seems like a common problem with Samsung ovens. Can Samsung provide a description of the cause and directions on how to repair this problem. Thanks.
We are sorry to hear about this. Please send the model and serial numbers to this link and we will look in to this.