Original topic:

Samsung oven not heating

(Topic created: 01-25-2019 04:36 PM)
userYWG0wGItVr
Astronaut
Options
Kitchen and Family Hub

My Samsung Gas oven and range is only 18 months old. It was purchased new from The Home Depot in the fall of 2015, and installed in our home in the Spring of 2016. The oven has stopped working altogether. I called Samsung Home Appliances and they had their contracted repair person contact me. This took over a week. The repair person told me the repair will be, at a minimum, $300 (over a third of the original cost of the appliance). I asked him how he could know what the problem is when he hasn't even seen the oven yet. His response: we get this exact issue with this model oven ALL THE TIME. So, Samsung, you must know you have a problem with this oven. A durable good like an oven should last more than 18 months. Very disappointing and unfair to your customers.

 

 

 

386 Replies
userzCoFT9RvGI
Constellation
Options
Kitchen and Family Hub

Same issue!

ours just turned 2 years old and the oven died

i thought Samsung was a good brand

0 Likes
Reply
userm9CyT8g0Ca
Astronaut
Options
Kitchen and Family Hub

I have a 20 month old Samsung gas top gas oven. I was baking a casserole for the same amount that I cooked it once before. I took it out at the same amount of time as I did once before and it was raw. I tried making cookies 2 weeks ago and the oven never got to temperature but said that it was on the electrical part, beeping saying it was ready to cook. Can somebody please tell me what is going on as it seems I am not the only one with this issue. Thank you

0 Likes
Reply
SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
user6cicMNZPSH
Constellation
Options
Kitchen and Family Hub

I have a NE58H9970WS that until 2 days ago worked great. Cooked dinner in the oven, no problem. Went to bake off a pie and no heat. Burners (induction) work fine. Breakers and voltage is fine. Seems like a common issue with this and related products. Any idea what is happening with these things?

0 Likes
Reply
user6cicMNZPSH
Constellation
Options
Kitchen and Family Hub

Ohmed out all in the 20 range so the elements appear to be healthy.

 

0 Likes
Reply
userjQeE573WkR
Constellation
Options
Kitchen and Family Hub

We bought our Samsung oven 58F9500SS/AA in Dec 2015 along with a Samsung Fridge (can you say class action law suit for the fridge???)  I owned a bakery at the time and so my husband did most of the cooking (if we didn't eat out) and as a result, I didn't know just how bad the oven was until I tried cooking for Thanksgiving and again for Christmas.  it was then I call for a warranty repair and was calling within the 1 year warranty but because the repair man couldn't get me scheduled until after the warranty date, I'd have to pay a service call fee.

Here's our problems (yes, plural):  1st of all, Best Buy had to bring a new oven out becuase the back right stove top eye didn't even work.  

 

The oven won't maintain a temp.  I have a thermometer in the oven and I've become accustom to re-preheating the oven to the correct temp.  It happens more often than not set at 350 degrees, and most often happens at higher than 400 degree cooking (450 degrees for homemade pizza) but always happens no matter the temp when using convection cooking.  I have attempted everything the Samsung rep over the phone suggested in trying to reset or adjust the temp per page 51 in my manual.

 

When you press bake and then the desired cooking temp, the oven will instantly beep and tell you your oven is pre-heated.  Sometimes it only take one more time to try this and it will indeed pre-heat.  Other times it could take 4 to 5 times pressing bake, selecting the desired temp and then pressing oven on to actually get it to start pre-heating. 

 

The front left stove top eye (which i was told by said samsung phone rep that it will reset also when I follow her steps to resetting the oven) (IT DIDN"T) cooks on a level of 6/7 almost all the time unless you set it to high/8 and then it cooks at a high temp like it's supposed to.  Meaning, I mostly only boil water for noodles on this eye but sometimes if I stand watch, I can make rice too.  IF it is a good day and it feels like lowering to a 2 or 1 then i can make rice, otherwise it just keeps boiling and boiling and never simmering so that the rice boils over.  I have to change eyes when that happens.  You can never START at a 2.  It will for sure cook at a 6/7.  Imagine frying bacon or cooking an omelet....it doesn't happen unless you like it burnt.

 

I haven't called for a service call after the initial try simply because I didn't feel like sinking more money into a brand new, should work like it's suppose to appliance.  I simply adjusted my way of cooking/baking (and shouldn't have to).  I have kids and I teach them all to cook, but there are things I am not comfortable letting them do on this stove.  It's ridiculous that something like this is so awful.  Between the fridge and my stove/oven, I will not be purchasing a Samsung product again.  

0 Likes
Reply
SamsungNik
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Very sorry to hear of this, if you were reaching out about the problem while still in warranty then even if the appointment couldn't be set until after the warranty expiration date it should still be covered. Mind reaching out to me here with the previous ticket number from Samsung so I can look into this for you?-->http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userQMTYilIyAC
Constellation
Options
Kitchen and Family Hub

Is it possible to reset this oven. I tried shutting the power off to the oven. That did not work.I read it could be a problem with the control board..This unit is only 2 years old..How can this go bad so quickly? This oven cost too much money to have this type of problem...I hope Samsung can provide some help on this...

0 Likes
Reply
SamsungGill
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

 

userQMTYilIyAC, are you getting any error messages? Please provide the full model code of the unit. 

0 Likes
Reply
salriley
Astronaut
Options
Kitchen and Family Hub

I have had my oven for less than 2 months and my oven is not heating either....  My first and last Samsung purchase!

0 Likes
Reply