Original topic:

Samsung oven not heating

(Topic created on: 6/4/17 7:46 AM)
userYWG0wGItVr
Astronaut
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Kitchen and Family Hub

My Samsung Gas oven and range is only 18 months old. It was purchased new from The Home Depot in the fall of 2015, and installed in our home in the Spring of 2016. The oven has stopped working altogether. I called Samsung Home Appliances and they had their contracted repair person contact me. This took over a week. The repair person told me the repair will be, at a minimum, $300 (over a third of the original cost of the appliance). I asked him how he could know what the problem is when he hasn't even seen the oven yet. His response: we get this exact issue with this model oven ALL THE TIME. So, Samsung, you must know you have a problem with this oven. A durable good like an oven should last more than 18 months. Very disappointing and unfair to your customers.

 

 

 

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userAWX1TFhUx0
Constellation
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Kitchen and Family Hub

I have the same problem.  Chef series gas model nx58h9950ws

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SamsungAl
Samsung Moderator
Samsung Moderator
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@userAWX1TFhUx0 Have you checked to make sure there are no leaks in the gas line? Try giving these troubleshooting steps a shot :


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Smiffy
Asteroid
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Kitchen and Family Hub

That's because samsung appliances are garbage. Already replaced a oven and fixing to replace dishwasher.

userfyOt9xcFek
Constellation
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Kitchen and Family Hub

I have the same problem as well.  Oven stays at 175 degrees.  The broiler works, but seems like the bottom part is not igniting.  Please help.  The oven is 14 months old and out of warranty now.

SamsungLarry
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

If you are having this issue please send me your full model code and serial number via private message?







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SamsungJam
Samsung Moderator
Samsung Moderator
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I've gotten you set for service.  Your reference number is 4152411428.  The service center will follow up with you directly to schedule the date and time.  


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userLmkT7ibO1e
Asteroid
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Kitchen and Family Hub

Our Samsung oven is just over a year old and it's started not being able to consistantly heat past 175.  We set the oven to a temp and it will just sit at 175 indefiniately. Other times, it will heat up (although  slower than it used to.) We've tried tripping the power and that seemed to help great...for one day.  That day it was back to normal and heated up quickly, but this morning, it was back to not heating up at all.  The only way I've found to get it to heat up is to kick on the broiler and then shut it off and then try to turn the oven on again.  This is super frustraiting on a new oven.  Help!

SamsungBri
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Our sincerest apologies for the frustration and inconvenience this has caused. I would love to look into this for you. May I have your full model code?


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userLmkT7ibO1e
Asteroid
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Kitchen and Family Hub

Thank you so much! It is NX58M6650W. We purchased it September 2018

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SamsungBri
Samsung Moderator
Samsung Moderator
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On your display panel is it reading any error codes? Have you tried to power cycle the unit?


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