How do both igniters go or at the same time. Everything else is still working but the oven, neither top nor bottom will light. It started fine, then a chemical like smell, and stops in the middle of roasting a prime rib.
Barely used the oven, and now I can't find a repair person to work on it. And even if it does get fixed will I need to spend all this money every year just to fix the oven for a known problem.
I had the exact same problem. My Samsung oven stopped heating after about 14 months.
After performing troubleshooting steps, I narrowed the problem down to the oven ignitor. The replacement part can be bought for $25: https://www.amazon.com/d/Large-Appliance-Parts-Accessories/Maytag-12400035-Oven-Ignitor/B001UGO8F6
The following awesome video shows how to change it:
The customer service is a complete joke and waste of time. I got a request to unplug it and plug it back in as if it were a phone or computer. Then when I sent an email to the team asking for help, including that there were multiple pages in the forum that referenced this exact problem. This was their response was that they checked their resources and saw that there were no reported issues with this model in their database. Then offered that the Gas pressure was probably to high, and if that wasn't it get it, they could offer service as an option. A complete joke and waste of time...
I was 3 months out of warranty. This is LAST TIME I WILL PURCHASE ANY TYPE OF SAMSUNG PRODUCT including but not limited to; Appliances, Phones, Televisions (4 previous, and used to be the only brand i would buy) or anything else.
A stove that lasts for 3 years and 3 months for over $1000 is not acceptable. I understand that the only way this next part will come off as is angry but I have spent much of my hard earned dollars with them and in a previous job used to sell Samsung products. You have lost not only a customer, but a strong Promoter. I will make sure to tell all of my friends and co-workers about the "quality products" that Samsung puts out and also "Supports."
Also on a lighter note, the post right above mine is correct- Purchase the NON- Samsung part the maytag replacement part for about $25 and install it yourself in 10-15 minutes. If you can figure out how to uplug your stove (see above) and turn the gas nozle off, and can use a screwdriver, you can probably do this.
Thank you so very much for all of your "Support" Samsung.
Your new biggest Detractor!
Same problem. The oven stopped working, display is showing 150 degrees. Top burners are fine, so most likely it is an igniter problem. The owen is about two years old, model NX58H5650WS/AA. Knobs cracking from heat even if not used (another very common problem for Samsung ranges) was mostly a nuisance, but this is too much. Last Samsung appliance I bought.
Frustrated, tomorrow is my sons birthday was going to bake him a cake, but now I have to go to Costco to buy one because my oven won’t fire up. I haven’t had my stove/oven that long. I was just about to buy a Samsung washer and dryer but I think I need to do research on other brands now. It Cool Samsung. Do the right thing
We have the same issue! So frustrating when we paid a premium for this oven. We have the Duo and the upper oven will heat, but unevenly if the divider is in. The lower oven, or when the divider is out, won't heat at all.