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userFnCm2mB4ml
Astronaut

Re: Samsung oven not heating

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Bought the oven 18 months ago at Best Buy. Its not heating up. Model #nx58h9500ws/aa. What a disappointment. 

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@userFnCm2mB4ml   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userXWYVnMxy67
Constellation

Re: Samsung oven not heating

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Purchased six items in Nov 16: double gas oven, microwave, french double door ice maker, washer/dryer, dishwasher. 

The double oven top compartment has heating issues. The display says one temp while the inside is 200 degrees less than what it should be. Bottom oven works fine.

 

The dishwasher was giving error codes within months of install. Service member came out and fixed it, but the soap dispenser fails to open thus rendering the cycle useless.

 

The ice maker iced over and had to do a Forced Defrost to get it back working yesterday. 

 

I have to say, I'm pretty disappointed with these applicances. Invested $5000 in your products and the level of effeciency is below par. I could have gone with a lesser known name brand and gotten the same if not better effeciency. Might be the last time I purchase Samsung. 

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userPNaUbd1Sh7
Constellation

Re: Samsung oven not heating

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same thing here.. got this electric stove 06/2016 while we was remodeling  our home.  we didnt  have it installed til nov 2016  and the oven stop working.  i always purchase samsung products, but now i dont know . i would like to know how to find out whats wrong with my  electric range. i did find  a serial number bu i  cant find the model number on it help please and thank you

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kpasa1
Constellation

Re: Samsung oven not heating

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My oven Model NX58H5600S was working yesterday and now when I tried to turn it on, it says 150 and doesn't heat.  I see on this forum that this is happening to many people.  I already turned the breaker on and off and there is not an error message.

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Samsung Moderator
Samsung Moderator

Re: Samsung oven not heating

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@kpasa1  The next step would be service. Please send us a private message with the full model code and serial number: Link

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userijmsApE4yr
Constellation

Re: Samsung oven not heating

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Did anyone ever come to a solution on this?

 

My NX58H5600SS purchased less than 2.5 years ago just stopped heating in the oven portion at all today. I will never buy a Samsung appliance again. A range should last much longer than 2.5 years. 

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userIkptOoOsR5
Constellation

Re: Samsung oven not heating

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I have the same problem, NX58H5600SS with the gas oven not working. Hopefully all these requests for PM's mean Samsung is helping everyone with a no cost solution to this obvious defect. 

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userIkptOoOsR5
Constellation

Re: Samsung oven not heating

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Just so everyone knows, all the Samsung rep is going to do is recommend to have the oven serviced when you PM them. Looks like the igniter is the culprit in my case, check out this video if you want to try to replace yours like I did. Do yourself a favor though and don't buy another Samsung igniter though, unless you want to replace it again in 18 months. 
https://m.youtube.com/watch?v=3ucwq1rCHws

Watch another amazing adventure of Mundane Man where I repair a Samsung Gas Range by replacing the igniter for the lower burner. I did not mention in the video that when I tested the new part, some smoke came off of it the first time it was heated. This is normal and is only residue from the ...
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userx955qjqcV8
Astronaut

Re: Samsung oven not heating

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Wow.  I sat down in front of the computer to see if there is anything posted about the Samsung ovens that will not fire the oven burner and will simply display 150 with the blinking light (my current issue with my NX58H5600SS).  Did not expect to be overwhelmed by the sheer number of similar complaints/reports.  More surprising, however, is that with the big number of complaints on the faulty Samsung oven products (seems like igniter is the problem) that there is no clear response from Samsung to acknowledge the issue and do right by their customers.  Not a recipe to continue to keep customers, Samsung!  Not sure that I will purchase another one.  Consumer beware!  Probably too late for the warning if you are reading this series of blogs.  An oven should be much more reliable than for (less than ) 4 years of service.

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