cancel
Showing results for 
Search instead for 
Did you mean: 
Constellation

Re: Samsung oven not heating

JUMP TO SOLUTION

I purchased a french door refrigerator, oven, and microwave from Samsung. The refrigerator has been repaired multiple times because of the ice maker. Now, after three years the oven, NX58H5600SS, wont bake. So disappointing. Warranties should be more than 12 months. 

Reply
Loading...
Astronaut

Re: Samsung oven not heating

JUMP TO SOLUTION

My 3 year old samsung stopped heating up. After reading this whole thread i was confused what to do but i took a chance and bought an oven replacement igniter on amazon (not samsung brand) for 27$.   My husband replaced it himself which seemed fairly easy to do (little tricky getting the old out)  but now it works!  yay

Reply
Loading...
Astronaut

Re: Samsung oven not heating

JUMP TO SOLUTION

Very disappointed.

We have the  NX58H5600SS/AA range and have had it for less than 3 years.  We had done our research, and the range had good reviews and was recommended by Consumer Reports. 

This week the oven stopped working.  At first it was taking a very long time (over 45 minutes) to heat up.  We cleaned it in case that was the problem. It workd better for a few days. Then it just stopped working.

Samsung has NOT been helpful.  When I called they said there are no known problems with the oven.  I mentioned this forum and said there were pages of posts with the same issue and I wanted to know if Samsung had come up with a solution.

Again they repeated that they were no known problems or recalls, but they could arrange for someone to come out for service.  

 

Reply
Loading...
Constellation

Re: Samsung oven not heating

JUMP TO SOLUTION

My experience was the same; some troubleshooting, then offer to have service call.  Service call would have been over $450.  I found the part on Amazon for around $25 and changed it out in about 15-20 minutes.  This was a substandard part at best to have such a consistent, early failure rate.  

 

My most recent purchase was an LG.  We'll see how that goes.  Samsung's lack of customer care has ensured I will not purchase nor suggest their products again.

 

Reply
Loading...
Constellation

Re: Samsung oven not heating

JUMP TO SOLUTION

Same problem here. Replaced the lower igniter and the oven still doesn't work.  Stove is 1 1/2 years old. Really wish Samsung would give a fix for the problem or at least do a recall. Definitely hoping there is a class action for this. 

Reply
Loading...
Astronaut

Re: Samsung oven not heating

JUMP TO SOLUTION

Hi I am having the same problem with NX58F5700WS. Can a Samsung rep send the link to private message? Thanks. -Jason

Reply
Loading...
Constellation

Re: Samsung oven not heating

JUMP TO SOLUTION

Had the same issue. Turned out to be the gas safety valve. Surprising since most things I read said this part doesn't usually break. Anyways, Samsung was no help. Quote to fix it was $400. 
The part is $150-170 on Amazon, definitely more challenging to replace than the igniter. 

Reply
Loading...
Astronaut

Re: Samsung oven not heating

JUMP TO SOLUTION

I agree. I have had this stove for 3 years.  About a year ago or so the ignighter went out... now tonight... not heating again.  A stove of this cost should not need 2 major fixes within 3 years. I'm extremely frustrated.  I own so many Samsung appliances, but after this- nope.  It's ridiculous that they are not recalling this.  It seems to be too common of an issue to be a fluke.  There is clearly design flaw...

Reply
Loading...
Asteroid

Re: Samsung oven not heating

JUMP TO SOLUTION


Exact same model purchased in 2017-same issues.  Check out this law firm trying to start a class action suit: 

https://chimicles.com/samsung-oven-range-imprecise-temperature-control-class-action-investigation/

@userPZpWWWffYG wrote:

Very disappointed.

We have the  NX58H5600SS/AA range and have had it for less than 3 years.  We had done our research, and the range had good reviews and was recommended by Consumer Reports. 

This week the oven stopped working.  At first it was taking a very long time (over 45 minutes) to heat up.  We cleaned it in case that was the problem. It workd better for a few days. Then it just stopped working.

Samsung has NOT been helpful.  When I called they said there are no known problems with the oven.  I mentioned this forum and said there were pages of posts with the same issue and I wanted to know if Samsung had come up with a solution.

Again they repeated that they were no known problems or recalls, but they could arrange for someone to come out for service.  

 


 

Reply
Loading...
Constellation

Re: Samsung oven not heating

JUMP TO SOLUTION

Same problem with our oven.  Tech said the gas valve was sticking.  Had the gas valve replaced and seven months later the new gas valve is sticking.  I saved the old gas valve and decided to take it apart to see if I could figure out why. The valve appears very simple.  A bimetallic strip wrapped with an insulated wire has a rubber stopper on the end.  I gather that when heated it bends and opens the valve.  Lifting the strip to open the valve I can feel it sticking to the orifice.  Ours is on propane, so the pressure is probably higher (smaller orifices on th burners).  I'm debating whether to try and fix it myself or replace it with a different brand.  They must know this is a problem...

Reply
Loading...