Hello, I apologize for the issue with the drawer, not opening. Can you provide the full model for the refrigerator? I would recommend inspecting the drawer to ensure no damage or debris build-up. The next step suggestion is to gently "massage" the corners of the drawer with a warm cloth and then try to open it. Please note if the drawer is still not opening with minimal effort then a technician visit is recommended to accurately determine the cause and prevent any damage that can occur by trying to force it open.
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