Original topic:

Shattered Oven Glass

(Topic created: 05-05-2021 10:35 AM)
Jmansdad92
Constellation
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Kitchen and Family Hub

I purchased an 8511SS gas range two months ago from Best Buy. Last week, after using the oven and while it was cooling, the inside glass of the oven door shattered spontaneously. A Samsung tech just left my house and advised me that the glass is not covered under warranty. I was speechless. This can't be the case. A little help please???

Thank you.

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SamsungLou
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

I am sorry to hear about this. Please send the service ticket number, along with pictures of the damage, to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLou
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

I am sorry to hear about this. Please send the service ticket number, along with pictures of the damage, to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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