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Original topic:

Slide-In Electric Range with Flex Duo

(Topic created: 07-30-2021 08:36 PM)
userKpWyCFWvlO
Constellation
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Kitchen and Family Hub

Hello,

 

I purchased a Samsung Slide-In Electric Range with Flex Duo, model: NE58K9850WS. The touch unit on the front started not working and has made the oven not able to be used at all. I have tried unplugging it and plugging it back in. I think the board inside may have gone but I am unable to purchase a new one. I am hoping someone can help me get a new control board or have someone fix it. It is around 3 years old and was very expensive new. I am hoping someone can help me resolve the issue. I have various other Samsung appliances and this is the only one I am having an issue with.

Thanks

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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01110172/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLarry
Community Manager
Community Manager
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Kitchen and Family Hub

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01110172/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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