Thank You, US community! Disabling cellular (Airplane mode) plus then enabling Wi-Fi un-stuck the app during the AP mode. This worked on a Samsung Range and Pixel 2 running Android 8.1.0
Good to read the whole thread. I was ready to try with a Nexus 4 running 5.1.1 until the later post mentioned the Airplane mode workaround.
Neither of solutiuons worked for me. I could get connected with my old phonem and an older adnroid but with the newest one is not working. I have the AC in my list of devices appearing as Disconnected and if i want to use it or go and ADD device will get again stucked in Searching AP...
Samsung....you have to do somth with this
I have been having this issue for the past 6+ months on my RF24J9960S4. I have attempted different versions of iOS on both iPhone and iPad. I have tried simliar workarounds discussed, such as putting into Airplane Mode, etc. I have reset my network. I have called Samsung at least 3x regarding this issue and been given different reasons each time. I have other smart devices in my home with a similar setup and none of them have given me any similar issue.
I am disgusted at purchasing this brand new refrigerator from Samsung and nothing in the manual, online support, Customer Support, etc. will resolve.
If you look at this thread, it has had over 8,000 views! This means that everyone out there is having the same issue. Compare that to the average views of other threads and you will see this is multiple times higher.
Samsung, what is the resolution?
I’m sorry but the support team is unable to solve this problem. It is an issue that your team should dedicate a lot of time and effort into providing your consumers with a functioning and seamless application for your products. Smart Home app is unusable. Horrible experience.
I was also experiencing this problem. Android 7.1.1.
Switching to airplane mode resolved the issue instantly, and everything works fine once setup completes. Thank you for figuring this out.