I purchased a Samsung RF263BEAESR AA Rev 01 refrigerator new and the ice maker has never really worked properly. I have to defrost the ice maker every 2-3 weeks to keep it working, and I have water pooling in the bottom of the refrigerator area.
I had the drain kit installed at my own cost over a year ago... that stopped the water pooling for a while, but now it is back. Ice maker has been icing over continuously since the moment the appliance was out of warranty. I just receved an estimate to perform Samsung service bulletin
ASC20170602002 to the tune of $611.
I would think that a "service bulletin" would mean there is a defect in the product and the manufacturer would pay to correct...guess I was WRONG.
I see there is a class action lawsuit "Bianchi v. Samsung Electronics America" regarding this issue. Do I have to wait for the results of that, or can Samsung step up and help me have an appliance that works as advertised?