My refrigerator warranty exchange was authorized a month after it broke. The only issue is that Samsung delivered my replacement to a delivery service that neither installs nor hauls away the old unit.
A month later and 1 time reaching the warranty department, 1 time reaching the exchange department and 4 (yes 4 times) reaching the executive customer relations department, all with email addresses, with guarantees that I would be contacted and that they would respond to my emails...
Not a single response...
My refrigerator sits where it has been for 3 weeks gathering dust.
No one at Samsung wants to take ownership.
Does anyone have any advice?
Solved! Go to Solution.
I was contacted by xpo logistics in San Jose. They informed me that they are solely an LTL ( no installation nor haul away ) service. There apparently a separate subsidiary that does. With each call I am informed that a company called KWI handles shipments to third party delivery/installers. KWI says that my refrigerator hasn’t been released to them. No one seems to know how my replacement wound up at XPO.
it got to them from Romaville Illinois( tracking #543 153 052
I'm escalating this to our specialized team and they will be following up with you via private message.
Hello! I supervise escalations for our social media team. Can you provide us with the 414 transaction number or perhaps your phone number to pull up your account to check on this?