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Water Leaking From Referigerator.

(Topic created: 08-12-2022 07:43 PM)
user05ql40HqAe
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Kitchen and Family Hub

 

Water Leaking From refrigerator. How to fix this issue and one of the wire is cut buy the chipmunk or squirrel what should i do with that as well. These are 2 different refrigerator.

Can any one share the possible fixes to this...   

 

 

 

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Samsung_Moderator
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Community Manager
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Kitchen and Family Hub

Hi there! I can certainly understand your concern with these issues in your refrigerators. I'm happy to help with both of these things. First, for the refrigerator that is leaking water, I recommend following the steps in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001852/

Once these steps are completed, if the refrigerator is still leaking, it will require service. There are a couple options listed below that we can take based on your warranty status. 

 

As for the refrigerator with the damaged wire, it will also require service. However, since the issue was caused by external damage and not a manufacturing defect, this service would not be covered under warranty. 

 

Service Options: 


If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 


If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
Anonymous
Not applicable
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Kitchen and Family Hub
Unplug
Wipe off the water
Wait
Search for the source of water
Locate the leak
Replace parts as needed.


Replace the wire completely
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi there! I can certainly understand your concern with these issues in your refrigerators. I'm happy to help with both of these things. First, for the refrigerator that is leaking water, I recommend following the steps in this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001852/

Once these steps are completed, if the refrigerator is still leaking, it will require service. There are a couple options listed below that we can take based on your warranty status. 

 

As for the refrigerator with the damaged wire, it will also require service. However, since the issue was caused by external damage and not a manufacturing defect, this service would not be covered under warranty. 

 

Service Options: 


If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 


If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/