Original topic:

Water and Ice panel not working (not shifting from water to ice or crushed ice

(Topic created: 08-08-2021 09:03 PM)
userIhtJxcnAPW
Constellation
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Kitchen and Family Hub

My Family hub refrigerator that was purchased last year all of a sudden facing issue with the water and ice panel. It's not shifting from water to ice or crushed ice. Therefore, I am unable to dispense ice cubes or crushed. I tried restarting (unplug and plug) the refrigerator and no luck so far. Please let me know if you have any solutions that I can try to fix this issue. 

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4 Replies
userw2OHuBGFoR
Astronaut
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Kitchen and Family Hub

SImilar/possibly related issue here....suddenly the light for Cubed Ice never turns off no matter what mode we're in.  Makes it very difficult to determine what's about to come out!

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SamsungJam
Community Manager
Community Manager
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Kitchen and Family Hub

At this point the next suggested step would be to have a technician out to service the unit.  If you would like to move forward with that process, please send me a private message with your full model and serial numberhttp://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useruXkiwY8F4o
Constellation
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Kitchen and Family Hub

what ended up being the problem i have the same issue

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Hello, I am so sorry to hear you are having the same issue with your water and ice panel of the refrigerator. With the troubleshooting steps not resolving the issue, the next suggested step would be to have a technician out to service the product. If you would like to move forward with the process, please send me a private message with your full model and serial number to this link: https://bit.ly/3lVQyQ2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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