Original topic:

Water and cube lights both on

(Topic created: 06-29-2021 08:17 AM)
userLKjz4sZs0g
Constellation
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Kitchen and Family Hub

On my RF265BEAESR/AA French Door ( 3 door) refrigerator both the water light and the cube light are both on.  Only the cube function works on the dispenser.  I've unplugged for 10 minutes which didn't help.  What other things should I try?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

Thank you for reaching out I understand how this may be frustrating and want to help. Try holding down the Door Alarm button located inside the refrigerator or on top of the door until you hear a chime. Also, try power cycling the unit. If this does not help I recommend letting a service technician have a look you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userLKjz4sZs0g
Constellation
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Kitchen and Family Hub

There's a thread that seems to be my exact same issue but it says access denied "you don't have sufficient privileges" 

https://us.community.samsung.com/t5/Moderated-Content/Cubed-Ice-and-Water-dispenser-lights-are-on-al...

 

 

 

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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Kitchen and Family Hub

Thank you for reaching out I understand how this may be frustrating and want to help. Try holding down the Door Alarm button located inside the refrigerator or on top of the door until you hear a chime. Also, try power cycling the unit. If this does not help I recommend letting a service technician have a look you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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