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Constellation

Water and ice panel not working(RF22R7351SR)

New fridge RF22R7351SR delivered today, however the water and ice buttons on the dispenser panel are not working. I can manually select water, ice etc from the touch-screen inside the fridge but the actual panel outside is not working. there is no light indicating which option is selected, unless I open the fridge and look at the main panel inside. I have asked for a replacement from Samsung since it's a new fridge, not working out of  the box. But is this potentially a quick fix?

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Samsung Moderator
Samsung Moderator

Re: Water and ice panel not working(RF22R7351SR)

Were the doors removed during the installation as far as you know?  Everything may not be connected completely when reattaching the door.  


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Constellation

Re: Water and ice panel not working(RF22R7351SR)

Not really sure - the fridge came in a box with the doors already on. the only thing they installed were the door handles

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Samsung Moderator
Samsung Moderator

Re: Water and ice panel not working(RF22R7351SR)

The only suggestion would be to check the wiring harness to make sure that everything is connected all of the way.  


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