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Constellation

Water leaking under refrigerator

I am troubleshooting a significant water leak from under my RF28R7201DT installed two days ago. Internet search suggests the defrost drain line is clogged. Why would it defrost after less than 2 days? Where is the drain line located?

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Samsung Moderator
Samsung Moderator

Re: Water leaking under refrigerator

With the unit being so new I would recommend contacting your installers directly and having them come and check all that stuff.

 

Below are some additional troubleshooting steps that you can try:

 

Make sure the "Energy Saver" icon is turned OFF. 

  • When Energy Saver is on, a small amount of energy will be saved, but condensation and water leaks may form within the unit. The only energy saving is from the heater in the middle hinge flap.

Make sure the unit is properly leveled.

  • If you look under the front of the fridge, the leveling legs should be in full contact with the floor and the wheels shouldn't be touching the floor at all. If that's not what you see, check out our guide for leveling the refrigerator.
  • To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. This guide will show you how to level your fridge and make minor leveling adjustments.

  • https://www.samsung.com/us/support/answer/ANS00062321/

 

If the unit is not properly leveled I recommend reaching out to your installers and have them level the unit.

 

If the unit is properly leveled, service may be required.

 

Here are some service options:
 
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area:
http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Water leaking under refrigerator

Good luck! I have been trying to get this leaking problem resolved that began leaking about 2 months after the warranty expired!! Samsung has done absolutely NOTHING to resolve this issue. It's my understanding that there is now a class action lawsuit about this.

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