With the unit being so new I would recommend contacting your installers directly and having them come and check all that stuff.
Below are some additional troubleshooting steps that you can try:
Make sure the "Energy Saver" icon is turned OFF.
Make sure the unit is properly leveled.
To save energy and prevent potential cooling issues, noises, or leaks, your refrigerator needs to be level. This guide will show you how to level your fridge and make minor leveling adjustments.
If the unit is not properly leveled I recommend reaching out to your installers and have them level the unit.
If the unit is properly leveled, service may be required.
Here are some service options:
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
- If you're OUT of warranty, use the following link to locate a service center in your area:
Good luck! I have been trying to get this leaking problem resolved that began leaking about 2 months after the warranty expired!! Samsung has done absolutely NOTHING to resolve this issue. It's my understanding that there is now a class action lawsuit about this.