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Constellation

WiFi turns off after a few minutes with software update TIZEN 4.0 RF800M V2

WiFi worked fine up thru the most recent software update to the version shown below. Now it switches off after a few minutes. Turning on WiFi function resestablishes connection but it switches off again. Reproduces every time. I see this software update seems to be a major version update (4.0) so am hoping there is a maintenance release that fixes this soon from the software developers. Please escalate this to them. All mitigations suggested in other threads (forget network, factory reset, reset via switch under cover at top of door) do not work.IMG_7162.jpg

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Samsung Moderator
Samsung Moderator

Re: WiFi turns off after a few minutes with software update TIZEN 4.0 RF800M V2

Take a look at the link below it might have some additional troubleshooting steps for you to try. 
 

 

https://www.samsung.com/us/support/troubleshooting/TSG01001816/

 

 

If the above troubleshooting link didn't help, we recommend contacting your ISP or the manufacturer of your router for further assistance. If they help you determine that the refrigerator is the source of the issue, then service is required. Below are a few service options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange process.

- If you have an extended warranty you can reach out to them to have service set up.

- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO

-If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you:

https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: WiFi turns off after a few minutes with software update TIZEN 4.0 RF800M V2

Thanks, the troubleshooting didn't help. I've determined that the refirgerator, specifically the firmware, is the issue. Since I presume I can't request firmware patches thru https://www.samsung.com/us/support/service/ I'll just wait and hope for firmware bug fixes.

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Constellation

Re: WiFi turns off after a few minutes with software update TIZEN 4.0 RF800M V2

Having the EXACT same issue with ours, and I found dozens of people online complaining of the EXACT same issue on the last update.

 

Samsung is VERY naive (and I'm being nice here) if they think that the consumer that bought this fridge is technologically unsavy that they can just blame on the ISP.

 

How RIDICULOUS samsung? You think we're all stupid?

 

I have tried factory reset, I've tried switching my wifi to 2.4ghz mode only, I've tried switching my router to stick to a single channel, I've tried removing the fridge from my samsung account.... nothing works.,

 

Ever since this last update, the WIFI just randomly disconnects.

 

SAMSUNG, WAKE UP, stop blaming our ISPs and Fix your TIZEN Version 4.0 - Take responsibility for breaking everyone's fridges after we have given you our hard earned money

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