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Wine Refrigerator Lower Zone Temperature Fluctuation

(Topic created: 07-21-2021 12:34 PM)
mnolo
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Kitchen and Family Hub

I have a 51 bottle dual zone wine refrigerator that the lower zone seems to vary widely.   I have it set to 59 degrees yet it is not at 59 degree very often.  It is usually between 53 - 57 degrees.   The top zone which is set at 49 degrees seems to stay there pretty consistently.   Is this normal or is something wrong with the lower zone?

Model Number : RW51TS338SR/AA

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Solution
SamsungLou
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I understand this can be frustrating. Please unplug the unit for 2 minutes to allow the controller to reset, then reconnect it.


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mnolo
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That fixed it. Thanks
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SamsungGill
Samsung Moderator
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Great! We're glad to hear it.

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mnolo
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It is now back not working correctly again. Even reset again and not correcting
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SamsungLou
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I will be happy to have this serviced for you. Please send the full model and serial numbers to this PM Link.


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mnolo
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Lou the model is RW51TS338SR serial <HIDDEN>. I just had a Samsung technician leave my house and after he spoke with support was told the temp fluctuation of 5 to 6 degrees is normal and it is not broken. I find that hard to believe that you would want to put your good wine in a frig and have it fluctuating that much. The idea of a good wine refrigerator is to hold a constant temp for your wine. Any assistance would be greatly appreciated as I am about to just return this and go with another brand.

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SamsungStephanie
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Oh I am so sorry for the issue you have been having. It appears the service center has stated the unit does not have a defect. If you are interested we can look into alternate service centers within the area for a second opinion. Please let me know how I can be of any assistance at this time. 


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mnolo
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I am going to return and the repair guy seemed to not know much about thisbl refrigerator and he called tech support so having another guy come out who will just call tech support and get the same answer seems like a waste of time. Thanks for your assistance.
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mnolo
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In your opinion is this broken and service should be able to fix or Samsumg send me another refrigerator. I am willing to have it fixed if you think a skilled service technician can fix it. If he can't shouldn't samsung replace under warranty. It is less than 60 days old and came out of the box this way.
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