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userJMSazsu7EA
Constellation

does anyone have a link to the Refund Portal?

Does anyone have a link to the Refund Portal? The email I received about my refrigerator refund says it is the preferred method for submitting documents and a link was supposed to be sent in a separate communication, but of course (based on all that I am seeing on these boards) nothing was ever sent and the rep does not respond to my emails.    Smiley Sad 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: does anyone have a link to the Refund Portal?

We are sorry to hear that, could you send me a private message with your most recent ticket number and also the following information? 

Full Name

Street Address

Email Address

Phone Number

Place of Purchase

Model Number

Serial Number


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userQ9ymUWCdfA
Constellation

Re: does anyone have a link to the Refund Portal?

I had same experience and after requesting it three times was told it has been sent but never arrived!

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