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error code c31

   I bought a Samsung Range model # NE9J760SB on March 18, 2018 . I ran the self clean for the first time on Dec 24 2019 and the thing shuts off, gives me an error code C31 and wont work. I bought the biggest oven there was because I love to bake. now i have to OVEN ! cUSTOMER SERVICE WAS THE USUAL NO HELP. UNPLUG FOR A MINUTE. I ALREADY DID THAT ! They want me to call a repair man. no this thing is defective. I want a recall. I want them to fix their faulty equipment.  

Samsung Moderator
Samsung Moderator

Re: error code c31

Hey! I apologize for any inconvenience this has caused. Can you send me a private message with your full model and serial number so I can take a further look into this for you?

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