our ice maker didnt work for days and we couldn't figure out why took the ice maker out re inserted it, no ice build up then i noticed. the display said ice off turned it back on... worked fine... LOL
Model number.. RF18HFENBSP...Same issue!!! Please help us samsung.. this is ridiculous.. I bought mine at lowes.. where I work... and im going to start to tell my customers to not buy samsung refrigerators if nothing is done about this.. we need help!!! Mine is only 2 years old and it has stopped making ice about 20 times.. I am a student and do not have the money for service and I will not be using ice trays in 2018 I spent a lot of money for a “reliable” refrigerator... please help samsung
I also have a RF263BEAESR, I noticed it stopped making ice yesterday July 2, 2018. We bought the fridge April 2016. No ice build up, the ice maker is not turned to off. Everything was working fine earlier in the day, then nothing. We did a few things before bed hoping for ice in the AM, nothing. I just pressed the Test button but I'm not expecing anything to happen. We bought this at the same time we bought our Samsung stove. We wanted the same brand for fridge and stove. We spent over $5000 for both and bingo the ice maker stops working. I use the ice maker every day multi times a day. I'm very unhappy. I'm in Canada. If this does not get fixed somehow without coming out of my pocket, I'll never buy Samsung applicances again! Shame because I love my stove!
I have model RF263BEAESR/AA that I purchased Dec 2016. I've had nothing but problems shortly before the 1 year mark. Unfortunately, I did not buy an extended warranty. Due to limited funds, I've been trying to troubleshoot on my own. Eventually, I bought a home warranty (basically just for this very issue) and the technician came out, told me about a class action lawsuit and that eventually my ice maker would become inoperatable and that no one has been able to fix it due to the freezing up issue. He said mine had no evidence that this was occuring just yet, and before leaving he said I would have ice in 24 hours. It's been a week and nothing. I have a call put back in to them to come out again for no charge. Of course, I still had to pay for the home warranty and the service fee. We live in Arizona and it's summer so it's been upwards of 115 degrees on the hottest days - without a working ice machine. I have kids. We have to buy ice every couple of days. I will not recommend this brand of fridge to anyone I know. This has been a huge inconvenience to my family. It was my first new appliance purchase, too. Not a great experience...
Is there a solution to this problem? I am also having the same issue and having to defrost the ice build up and reset just to get a few ice cubes. Something better needs to come out.