i have a RF23HTEDBSR that cost me well over $2500 in Jan 2015. Of course it is out of warranty. This is not the first problem. I have noticed the food is not always as cold as it should be lately and now today the ice maker just stopped working. I tried to pull the ice tray out to do a reset but it will not come out easily and I am afraid to break it. Is there some easy way to pull the ice tray out? I am beyond angry as a single mom as this is not my first repair and I do not have the $$$ to replace or repair right now.
We purchased this nearly $3000.00 refridgerator largely because we had trust in the Samsung brand. The ice maker has always been slow, much slower than the $800 Fridgedaire unit this unit replaced. Now, the ice maker completely stops making ice. And the Samsung solution is to 'defrost and reset.' This is not acceptable. Every 2 weeks? I can repair this but why is Samsung forcing us to repair/replace their defect. Just over one year out of warranty and no ice maker. I called Samsung. They have a service center over 90 miles away, $100 up front charge, this in addition to parts, labor and expenses(?!). We are feeling foolish for not researching this pruchase, we did like Samsung and felt OK with buying their product.
So, Samsung is through with us. Can I get some feedback on some of the repair/replace procedures available on line?
To unfortunately get to join this group of customer who purchased French door Samsung who’s ice maker not working. Tried the reset and other tips suggested without fix. I hope I get a timely response and there is something done
We have the French door type Samsung refrigerator. The ice maker is constantly freezing up and not producing ice. The top and sides get froze up and cannot produce ice cubes to flip over. We can thaw it out with a hair dryer and reset but it freezes up again in a few days.
Any suggestions on how to resolve this we are not getting our ice cubes regularly?