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Re: ice maker stopped samsung model RF263BEAESR fridge

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Just checking to see if you still needed assistance.

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userSPcpyofqT1
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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Did anyone find the link to the class action law suit?

 

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userQGWe3UJQZx
Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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Please let me know about a class action link. My icemaker is frozen and reset does not help. In the past two years had a Galaxy Note 5 over heat and die, replaced a Samsung exploding washing machine, had the igniter replaced on the Samsung gas oven, (which now thumps like it's going to explode), and now the icemaker in the refrigerator bought at same time has frozen solid. Lowes salesman told us he discourages anyone from buying Samsung appliances because of their poor service record and there is nobody in West Virginia that will work on them. When our oven went out they sent a repair man from Ohio.

 

I'm trying to love Samsung, but they ain't helping me out!

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userQjkq4IWdNs
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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Same problem here. Mine actually jammed and punched a hole through the ice maker...

 

Now the ice maker does not work at all and the RESET switch does not seem to do anything either. My one year warranty just ended and I would really like to avoid getting involved in a class action lawsuit. 

 

Can anybody from Samsung help?

 

- Cory

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userm40Mkg94r9
Astronaut

Re: ice maker stopped samsung model RF263BEAESR fridge

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I'm getting no chime and nothing at all is happening when I hit the reset button.   I'm tired of this already and we have had this fridge for 2 months...

 

No ice, no reset.   What to do now?

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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Could you send us a private message? http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user20DF8nGfUG
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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same here. bought 12/2016. came down one morning and water all over.  can't get ice maker open, appears solid ice in it. tried hair dryer for 20 minutes to no avail. samsung opened a ticket however the trip charge is $200 and parts if needed would be $200.  sorry, not paying up to $400 for ice on a part that has known issues.

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Samsung Moderator
Samsung Moderator

Re: ice maker stopped samsung model RF263BEAESR fridge

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@user20DF8nGfUG   We are sorry to hear about this. Please send the serial number to this link, and we will look in to this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useryzwCCpgHyd
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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Yeah, we've only had ours for a year and think we will move it to the garage and go back to Frigidaire. Too many having the same problem and no real solution from Samsung. The real issue is some idiot in R&D thought it would be a good idea to put the ice maker in the refrigerator instead of the freezer where they have always been. Ice? Freezer? Get it? Like many others we fell for the sleek design, but this was a waste of our money. 

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userpa7pI5Ks3Q
Constellation

Re: ice maker stopped samsung model RF263BEAESR fridge

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Same problem here. I use the hair dryer religiosuly, its the only thing that works. I thought about replacing the ice maker but seems everyone on here that tried it says it doesn't work. Use a hair dryer and make sure you post on Samsung's Facebook page about the issue. 

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