I have the family hub flexdoor fridge ( model RF28M9580SG)
We've been having this persistent issue with ice build up on the freezer floor. We've had the technician visit twice and they had to clear out the ice and melted the ice that built up in the evaporator drain.
I see other people having similar issues and they fixed it by replacing the drain clip with a larger one - but its with different fridges. Not sure if the drain clip is compatible with mine:
Original Part: DA61-06796A
Anyone else have this issue? How was it fixed? I figure I have to tell the tech to try replacing parts..?
Just an update: they replaced two motherboards -one on the inside-they tested it with some multimeter and the old one was indeed broken- and one on the outside just because it was a package and we had the new one.