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Cosmic Ray

ice on freezer floor

I have the family hub flexdoor fridge ( model RF28M9580SG)

 

We've been having this persistent issue with ice build up on the freezer floor.  We've had the technician visit twice and they had to clear out the ice and melted the ice that built up in the evaporator drain. 

I see other people having similar issues and they fixed it by replacing the drain clip with a larger one - but its with different fridges.  Not sure if the drain clip is compatible with mine:

Original Part: DA61-06796A

Anyone else have this issue?  How was it fixed?  I figure I have to tell the tech to try replacing parts..?

2 REPLIES 2
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Cosmic Ray

Re: ice on freezer floor

Technician just came - for anyone following.  They've ordered parts to replace the sensor and the heating element.  

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Cosmic Ray

Re: ice on freezer floor

Just an update:  they replaced two motherboards -one on the inside-they tested it with some multimeter and the old one was indeed broken- and one on the outside just because it was a package and we had the new one.  

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