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Asteroid

my ice maker drops ice on floor when i open the freezer

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we recently bought a samsung FR261BEAESR Regrigerator.  The freezer is located on the bottom in the form of a drawer.  WHen you open the drawer you hear the ice being scraped from the top of the ice compartment and pushed out the back side of the drawer; then you hear the ice drop and fall to the bottom of the refrigerator under the drawer.  You can not get to ice because the drawer is not easily removed.  You can see the ice build up and evently being pushed out because the ice eventually is being pushed by other ice.  Imagine the coin game where you drop a penny in and hope it pushes other coins out of the machice.  When we open the freezer sometimes the ice that falls pushes the ice that has previously fallen out onto my kitchen floor approximately one inch under my frig.  Please help me with a solution.  I can send a video if that would help you visualize what is happening.ice3.jpgice2.jpgice1.jpg

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Samsung Moderator
Samsung Moderator

Re: my ice maker drops ice on floor when i open the freezer

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It sounds like the ice maker is making too much ice. Our ice makers are designed to stop when they're full.

  • There are two methods for this, depending on which type of ice maker your model has.
    • Either an optical sensor detects when ice has piled too high, or a mechanical arm is pushed upwards when the ice piles high enough. If your ice maker won't stop making ice, this system isn't working.

If your ice maker is making too much ice, it's possible that the ice bucket is not inserted correctly.

  • This allows ice to spill out of the bucket before it piles high enough to be detected by the ice maker.
  • Make sure your ice bucket is inserted correctly.
  • You can refer to illustrations in your user manual if needed.

Once you have confirmed that the ice bucket is inserted correctly, reset the ice maker. Resetting the ice maker will re-initialize it, which can potentially resolve issues with your ice production.

 

Reset the ice maker:

 

 

 

 

 

If the above troubleshooting steps didn't help you are welcome to send me a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: my ice maker drops ice on floor when i open the freezer

JUMP TO SOLUTION

It sounds like the ice maker is making too much ice. Our ice makers are designed to stop when they're full.

  • There are two methods for this, depending on which type of ice maker your model has.
    • Either an optical sensor detects when ice has piled too high, or a mechanical arm is pushed upwards when the ice piles high enough. If your ice maker won't stop making ice, this system isn't working.

If your ice maker is making too much ice, it's possible that the ice bucket is not inserted correctly.

  • This allows ice to spill out of the bucket before it piles high enough to be detected by the ice maker.
  • Make sure your ice bucket is inserted correctly.
  • You can refer to illustrations in your user manual if needed.

Once you have confirmed that the ice bucket is inserted correctly, reset the ice maker. Resetting the ice maker will re-initialize it, which can potentially resolve issues with your ice production.

 

Reset the ice maker:

 

 

 

 

 

If the above troubleshooting steps didn't help you are welcome to send me a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: my ice maker drops ice on floor when i open the freezer

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My reset buttonMy reset button

 

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Asteroid

Re: my ice maker drops ice on floor when i open the freezer

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Thank you!  I finally found my reset button and I just reset.  I will post again in a few days to let you know if this worked!  My ice maker drawer was in backwards!!  Thanks again!!

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Samsung Moderator
Samsung Moderator

Re: my ice maker drops ice on floor when i open the freezer

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No problem, keep me posted Smiley Happy


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Asteroid

Re: my ice maker drops ice on floor when i open the freezer

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my ice maker is still dropping ice behind the drawer when I open it.  I have emptied the ice tray, and re-set it again.  I will post in a few days with an update.

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Samsung Moderator
Samsung Moderator

Re: my ice maker drops ice on floor when i open the freezer

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Keep me updated! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: my ice maker drops ice on floor when i open the freezer

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Thank you for your patience.  I have reset my ice maker numerous times and it seems to work for a few weeks then all of a sudden one day I go to open it and I hear the unbearable sound of ice falling behind the drawer.    At this point, I do not know what else to do.   what advise do you have for me?  Thanks!

 

 

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Astronaut

Re: my ice maker drops ice on floor when i open the freezer

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Any update on this?  Our new model RF261 does the exact same thing.  It's like they forgot to put a little wall at the back of the bucket!  Compared to some of the issues that I see other people are having with Samsung icemakers this may seem small, but it sure is annoying!

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Asteroid

Re: my ice maker drops ice on floor when i open the freezer

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Very Disappointing but NO update.  Someone marked my complaint as "found a solution" but the problem is still occuring.  I guess I have to make another complaint.  BUT you ARE CORRECT...we just need a little wall at the back!  Good Luck!

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