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Constellation

nx58h9500ws sliding range displays blinking dot next to oven temperature

The display on the touchscreen seems to work fine, but there is a solid dot that appears immediately to the left of the oven temperature value.  The dot blinks about once per second. This happened when we tried to preheat the oven but it wouldn’t actually heat. The temperature displayed 175 degeees F for quite awhile.

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Samsung Moderator
Samsung Moderator

Re: nx58h9500ws sliding range displays blinking dot next to oven temperature

We are sorry to hear about this. Is the oven heating at this time?


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Constellation

Re: nx58h9500ws sliding range displays blinking dot next to oven temperature

Our Samsung oven has this exact problem-- blinking dot to the left of temperature and the oven temperature is stuck at 175 degrees and won't heat. What is the problem? How can we resolve this issue? 

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Samsung Moderator
Samsung Moderator

Re: nx58h9500ws sliding range displays blinking dot next to oven temperature

Try this link out and keep us updated! 

 

http://www.samsung.com/us/support/troubleshooting/TSG01001947/


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Constellation

Re: nx58h9500ws sliding range displays blinking dot next to oven temperature

My range (same model) has got the same problem. It is just a little more than 24 months. Can you provide any help? Do we have to change igniter? 

DG94-01012A? or  DG94-00520A?
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Samsung Moderator
Samsung Moderator

Re: nx58h9500ws sliding range displays blinking dot next to oven temperature

Have you had a chance to try the troubleshooting steps in the link above? 


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