Original topic:

parts unavailable

(Topic created: 04-15-2024 08:01 AM)
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laz5054
Constellation
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Kitchen and Family Hub

Anyone have an issue with freezer drawer handle becoming detached ? Samsung French Door model RF4267HA. The mounts (left and right) are no longer available from manufacturer. The "upgraded" aftermarket parts do not fit properly and are flimsy and weak at best ! I will be trying to complain to Samsung but I feel it will lead to a dead end.

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! This is something that will require service. You also have the option of buy the parts from smasungparts.com. If you wish to proceed with service then please see below. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

Also just want to let you know from the model number it seems this may be a model from canada. If it is we would be unable to assis please use the following link to get to youe community:https://r1.community.samsung.com/t5/canada/ct-p/ca?page=1&tab=recent_topics

 

 

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2 Replies
SammieG
Halo
Options
Kitchen and Family Hub
I can't help, but I'll certainly share your article. Hopefully Samsung's customer service will respond.
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Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! This is something that will require service. You also have the option of buy the parts from smasungparts.com. If you wish to proceed with service then please see below. Depending on your warranty you will have a few options.

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

 

 

Also just want to let you know from the model number it seems this may be a model from canada. If it is we would be unable to assis please use the following link to get to youe community:https://r1.community.samsung.com/t5/canada/ct-p/ca?page=1&tab=recent_topics